PCM: Communication Channels

Transactional Analysis

When I was describing all 6 Process Communication Model (PCM) types, it dawned on me that if I want to find one aspect of it that interests me, I need to go into each article and look for one part. And there are some of those, that are more important to dig deeper into, a good example is the aspect of communication channel.

So I’ve decided that I’ll go into this directing to simplify and edit this experience for you: to go into some aspects of PCM, with practical examples. Hope that’ll be useful and will give you all the impulse to start using it in real life.

What Are Communication Channels?

Before we go into the details, let’s start with answering this questions: what a channel actually is?

Communication channel is the way we build a sentence we want to push forward the other person (doesn’t matter if it’s a written or verbal communication). Surprisingly it really does matter if we put a question mark or a period at the end of the sentence. It matters so much that most of the time it has a huge influence on if the communication will go through or not (will be efficient or will lead to a misunderstanding).

What do I mean by that? Take a look on those examples (purposefully not business-related):

What do you think about this painting?
Please tell me what you think about this painting.
Oh man, what a painting, I’m sure it kills us both just from looking at it!!!!!
Thank you for being here with me to marvel this painting, I’m more than happy to hear your impressions on it.

Do you see the difference? We all have one dominant preference of getting and using the channel, depends on our personality base. When you look on those sentences: which one is the most comfortable for you? Depending on which one you choose, it’s a strong indicator of your base.

Requestive Channel

The first sentence is a great example of a requestive channel. As you can see, the idea is simple: ask a question (so a sentence with a question mark at the end of it).

Using the knowledge that you already have, you can see the difference between the questions that we can ask towards 2 bases that will prefer this channel: Thinker and Persister. Channel is only one part of the puzzle: if we want communication to go through with success we need to combine a preferred channel with a favorite perception. That’s why we’ll ask different question within a conversation with a Thinker and Persister. We’ll ask:

Thinker: “What do you think…?”

Persister “What is your opinion on…? / What do you believe…?”

It is important to ask the right questions. And as much important is to know which channels are not so good to use in communication with certain types. Thinker and Persister will react really badly on others, but the worst thing you can do is to use directive channel. It will trigger them to go straight into distress, reactive aggressively form their attacker mask.

Directive Channel

Directive channel is about creating the sentence with the dot at the end of it.

I would love for all of us to demystify being direct and separate it from being aggressive, rude or too pushy.

Being directive is just saying what there’s to be done: I’m not asking you or hesitate. I just say it in a straightforward way, taking care of OK-OK perspective.

Two PCM types prefer to get it: Promoter and Imaginer. And again, it will differ on how we build a communication to each of them. That’s because their need of getting directive channel is different: Promoter doesn’t want to waste time, so they just want to get a task and move to action. Imaginer wants to be invited to share what’s in their heads, so they need direct communication to do that. So, the way we is this channel matters. We’ll say:

Promoter: “Please create this report for tomorrow, not later than 5PM.”

Imaginer: “I need this report to be done by tomorrow, not later than 5PM. Please tell me what you see in your head when I ask you to do it.”

Both are tasks we want to delegate for a person but said differently.

They are not very good at receiving requestive channel, also Imaginer will react with a drooper mask on Emotive one (too much emotion for them).

Emotive Channel

Emotive channel is about the positive energy and contact. As we can easily guess, the Rebel is our person here: it’s their favorite channel. In this one they can exchange energy, creative ideas, brainstorm and get into positive contact with others. It works even if it’s just for a little bit at the beginning of the conversation.

How can it look like?

“OH MAAAAN, this weekend was so dope, I need to tell you about it!”
“C’mon, let’s do it and then we’ll go into the agenda: it won’t kill us to talk a little bit!”

It is about 2-3 exchanges and then you can go to the point of the meeting or a conversation. Sometimes it’s just about the exchange and that’s enough: especially when you are a Rebel in a base yourself, you’ll enjoy the conversation itself if it’s led that way.

Nurturative Channel

Last but not least: Harmonizer and their preferred nurturative channel.

Nurturative channel is all about seeing a person, feeding their recognition of person need. Harmonizers needs to be seen, as an important part of a team, community or other relationship.

Sometimes it’s enough to say:

“Thank you for being here. I know that recently it’s been crazy busy and hard, so I really appreciate you finding time to talk.”

The key thing here is to give a positive, nurturing recognition of a person, making them visible and important. In the world of endless task lists, constant rush and not enough time for anything, we could all use more moments like this for a proper recognition and a gratitude that will give us more conscience that we can’t take everything and everyone we have in our work or life for granted.

The Bottom Line

This is simple, but not always easy: use the channel that your recipient prefers, not what is your preferred way to receive communication from others. It’s not a problem when on the other side of communication process is the person who prefers the same channel as we do: then we don’t need to stretch at all. The situation gets more complicated when we need to reach to our condo on the higher levels of skills: we can do it, since we all have all resources in us.

Being mindful about our own preferences and how much does it cost to reach to each of the others is the first step to train the muscle of using the right channel. I believe it’s worth it, when we think about all those hours that we waste on clarifying communication and resolving misunderstandings.

What do you say: is it worth it for you too?

PS. Here’s a great podcast around communication itself (not PCM-related, but also really insightful):

Udostępnij

Komentarze

0 0 votes

Article Rating

0 komentarzy

Oldest

Newest Most Voted

Inline Feedbacks

View all comments

Czytaj także

Self-Development

4 Things I’ve Learned About Looking For a Community

You know what they say: It’s always lonely on the top. Whatever the “top” means. Being in the board or executive team in the organization, a founder or co-founder of a startup, entrepreneur in overall. Being a top athlete, art creator, innovator of any kind. Visionary that no one really understand because their brain works in the modalities that are not available to most of the people. There are even books, articles, podcast episodes that are saying that there’s a cost of being “on the top”: Loneliness and alone, hard journey. But you know what? The last years of being an entrepreneur showed me that it’s bullshit. You don’t need to be alone, and I’ll go even further: You can’t be. Because it’s extremely hard to juggle all those hats and tasks we have on our lists to do it all on our own. Community can be the answer. That’s why I’ve decided to start looking for people who can be with me on this journey. Here’s what I’ve discovered so far (because it’s still an unfinished project) that I believe can be helpful for you in hunting for a great community for yourself. #1 Your family and friends usually aren’t the best option If you have around you people who are your cheerleaders, they support you in your work-related decisions that’s great. Not a common thing, though: I am familiar with many experiences (my own and different people I worked with or be friends with in the past) that have quite the opposite ones. Here are few examples (quite nice one, since I know also more aggressive options): “You should be happy about what you have, why you need to change something?” “If you risk, you can lose what you’ve already have.” “Maybe it’s not the best idea, stay where you are and enjoy it.” “You’ve never done something like this before.” If we think about it deeper, most of the time people don’t’ have bad intentions while saying that kind of things. They mean to protect us, reduce the risk of the failure, disappointment, loss. The truth is that most of those behaviours have a root cause in their own insecurities, fear and bad experiences from the past. Or sometimes unconscious jealousy: Because they’ve always wanted to do something like that, but they’ve never had enough courage or skills to do so. That’s why quite often people that are the closest to us are not the best when it comes to our community. The only exception I see is that they are also experts in our field and they are extremely flexible when it comes to changing the hat that they’re wearing at the certain moment. Then they can be our spouse in one moment, and the other entrepreneur in the next one. But let’s be honest here: That’s a rare situation. And it’s not about that they are bad people. They really aren’t. But we don’t need the second thoughts in our brains (more that we already have on our own). We don’t need second guessing our decisions, giving our brain more holes of fear to go into. I’ve heard years ago this, and I stick to it ever since: “I don’t take business advice from people who never ran a business. I don’t take parental advice from people who don’t have kids. I don’t take relationship advice from people who can’t build a healthy relationship.” Finding a community outside of your closest circle can be so much better for you, and for your friends & family as well. #2 Looking for community is not a weakness. It’s a strength. For a very long time in my life, I had a strong belief that I need to do everything on my own. That I need to be strong, look for answers on my own, even if it takes a lot of time and effort. It was a pattern that I’ve got in my childhood, and it helped me in many situations, but in my middle 30s is not as useful as before anymore. We all have patterns in our brains. Most of them are unconscious, printed in our wiring since we were kids. They were mechanisms that supposed to be the best solution to be worthy of love and attention of our caregivers. They answered the question: “Who do I need to be / How should I behave to “be worthy” of those who I crave the most?” And I remember that situation from my childhood where I asked a question about something and I’ve got and answer: “Go and find it in the book on your own”. It doesn’t look angry or hurtful, but it put a seed in the small person’s brain that’s saying: You can’t reach out for help, you need to do everything on your own. Sounds familiar? That’s why so many people are struggling with looking for a person, group of people or a bigger community that consists of like-minded people because they still have those beliefs that are not serving them anymore. There was a copying mechanism for a child we are not as adults. I know for me it was a journey and a healing process to go through, so my brain rewires into a new belief. There’s nothing wrong with reaching for support. I’ll go even further again: It’s a sign of strength, wisdom and an ability to use one’s resources the best possible way. Because from the rational and logical perspective we do know that if I ask somebody for something, there’s a bigger chance that I’ll resolve my problem faster. 80% of the problems I had in my past somebody else already experienced or they know somebody who did! So why wasting time and energy that we can reinvest in something else that creates more value? #3 Put yourself in the rooms where there are people who have what you want to have A couple of years

Czytaj dalej

7 June 2025 No Comments

Leadership

Building a Product-Centered Organization: The Power Skills Leaders Need to Succeed

In the tech world, it’s easy to get caught up in the latest innovations, algorithms, or cutting-edge frameworks. As leaders, we often pride ourselves on our deep technical expertise. However, even the most advanced technology can’t save an organization if it’s not aligned around the product—a product that solves real customer problems, delivers value, and drives the company’s success. Yet, many leaders struggle to build a product-centered organization. Why? Because it requires more than technical know-how. It demands a set of “power skills”—social skills like communication, problem solving or collaboration—that many tech leaders have not prioritized in their own development. These skills are the foundation of Communication Intelligence (CQ), which is essential for creating an environment where people thrive and want to stay longer in their careers. So, how do we build a product-centered organization? Why is product focus so critical? And what do we, as leaders, need to do to make it happen? Let’s dive in into that today. Why Product is the Heart of Your Organization? At its core, every company exists to deliver value. Whether you’re building software, hardware, or services, your product is the vehicle that delivers that value to customers. A strong product focus ensures that every team, from engineering to marketing to customer support, is aligned with the same goal: creating something that solves real problems and delights users. When organizations lose sight of the product, chaos happens. Teams become siloed, with each department prioritizing its own metrics and goals instead of working together toward a shared vision. Engineers might focus on writing code without considering user needs. Marketing and sales teams might overpromise features that don’t exist. Customer support might be left out of the loop entirely, unable to provide meaningful feedback to improve the product. The result? A fractured organization that frustrates employees and customers alike. Without a clear product focus, employees lose motivation because they don’t see how their work contributes to the bigger picture. Customers churn because their needs aren’t being met. And ultimately, the company’s bottom line suffers. Sounds familiar? Anyone ever experienced that kind of reality? The Leadership Role in Building a Product-Centered Organization As leaders, it’s our job to create an environment where teams are aligned around the product and empowered to deliver their best work. But this doesn’t happen by accident. It requires intentional effort and a specific set of leadership skills—skills that go beyond technical expertise. I know that for some of you it’s way out of your comfort zone, but growing those skills is a must, not a luxury. IF you want to be a leader that people don’t hate. The choice is always yours. #1 Communication Intelligence (CQ) At the heart of a product-centered organization is strong communication. Leaders with high CQ understand how to communicate clearly and efficiently across teams, breaking down silos and ensuring everyone is aligned. The understanding the bigger picture is crucial for people to work together, focused on what is important and bringing us all closer to achieving our goals. High CQ leaders: – Actively listen to feedback from all levels of the organization. – Communicate the “why” behind decisions so teams understand their purpose. – Create a real space for the open dialogue so employees feel comfortable sharing ideas, discussing bottlenecks and solutions to the problems that appear. #2 Visionary Thinking A product-centered organization starts with a clear vision. The product should make a real change and solve a real problem that bothers clients. As a leader, you need to articulate what success looks like for your product and inspire your teams to go with that vision. This means being able to zoom out and see the big picture while also understanding the details that drive execution. #3 Cross-Functional Collaboration No single team owns the product—it’s a collective effort. Leaders must break down silos and encourage collaboration across engineering, design, marketing, sales, and customer support. This requires building bridges between teams and fostering a culture of mutual respect and shared responsibility. A great solution to implement when there are any issues with collaboration between certain teams is to shift their leaders for a while. For example, sales and marketing team is not working together very well (common issue). So, a marketing lead becomes a sales lead for a month and the other way around. That way they get to know exactly what those teams are dealing with daily and thanks to that starting building bridges, instead of fighting each other. It’s one of the ideas of Ben Horowitz and I personally love it. #4 Understanding for Customers and Employees The ability to understand what people need and why they behave in a certain way is a superpower for any leader. To build a great product, you need to deeply understand your customers’ pain points and aspirations. But empathy doesn’t stop with customers—it extends to your employees as well. By understanding their challenges and motivations, you can create an environment where they feel supported and engaged. You know what I see often? Great tech people are designing amazing products and solutions. But then nobody buys it. And they are so surprised, frustrated and they blame everyone around them. But the truth is: You don’t design the product for yourself. You create it for people who have a certain problem to solve. That’s why you need to focus on their needs and voices more. Listen better, ask questions to understand what is underneath the surface. Go to your team and discuss it, brainstorm together so you generate the best possible solutions and start building a MVP for that. Iterate, don’t overinvest time, focus and money into a monster that can be something completely out of the interest zone of potential customers. It might sounds difficult, but over time it becomes easier and easier. You can do it. Addressing Bottlenecks in Your Organization Even with strong leadership skills, building a product-centered organization isn’t without

Czytaj dalej

4 May 2025 No Comments

Leadership

5 Tips for Entry-Level Tech Leaders to Avoid Common Mistakes

Stepping into a leadership role in the tech space might be both, an exciting and daunting experience. As an entry-level tech leader, you not only have to manage projects and technical challenges but also guide your team, lead collaboration, and make strategic decisions. The transition from Subject Matter Expert to a leader can be tricky, but with the right mindset and strategies, you can set yourself (and your team) up for success. Here are five practical tips to help you navigate the early stages of your leadership journey and avoid common mistakes, so you don’t get discouraged before things start to get going properly. #1 Embrace the Shift from “Doer” to “Enabler” One of the most significant challenges for new tech leaders is letting go of the “hands-on” work they were so good at as individual contributors. Sounds familiar? Leadership is not about doing all the work yourself but enabling your team to succeed. You like it or not, this shift in mindset is crucial, so you really can start doing what the leader’s role is really about. The biggest mistake here? Micromanaging or taking over tasks because you believe you can do them faster or better. Of course you do! You’ve been doing those things for months, sometimes for years, so obviously it’s in your genius zone. But by accepting the leadership position you also accepted saying goodbye to those tasks to say hello to the new ones. You can’t have both. What you can do here? – Delegate Effectively: Identify the strengths of your team members and assign tasks accordingly. Trust them to deliver, and provide guidance only when needed. Share your knowledge and experience (if you have it), unlock bottlenecks so they can deliver work efficiently. That’s your role and effective delegation skills are essential for your success. – Focus on Outcomes, Not Processes: Instead of obsessing over how something is done, set clear expectations for the results and let your team figure out the “how.” Your how can be completely different than theirs, but it the outcome is delivered… It’s all that matters. I know that it hurts but if you are the smartest person in the room, you need to change the room. – Use tools like Trello or Asana to track progress without checking or controlling every single detail. If you can’t trust them, they won’t trust you. And this is the first step to going deep down in the rabbit hole of lack of engagement, efficiency and misery. I don’t know about you, but I don’t want to be a leader that builds that kind of environment for myself and my people. #2 Build Culture of Open Communication As a new leader, earning the trust of your team is essential. Without trust, collaboration suffers, and your ability to lead effectively diminishes. Open communication is the foundation of that trust, you like it or not. The biggest mistake here? Assuming that people automatically will come to you with problems. Mutual respect is to build, it doesn’t come with the leadership role itself. What you can do here? – Be Transparent: Share the goals, direction and decision-making processes with your team. This helps them understand your priorities and align with them, and if they not, you can discuss it using data, not assumptions. – Schedule Regular 1:1s: Invest time to check in with each team member individually. Use this time to listen actively, provide feedback, and address concerns, if they occur. Make sure that both of you use the time you have, not for the monologue from your side. – Create a Contracted Space: Make contract with your team on the rules around team meetings, retrospective and innovation brainstorms. Make sure that you really walk the walk the rule of permission for making mistakes. You can even say, “Mistakes are opportunities to learn—let’s solve this together.” #3 Prioritize Learning and Adaptability Technology evolves rapidly, and so do the challenges of leadership. Being open to learning—both technical skills and leadership strategies—is key to staying effective and efficient. One doesn’t exist without another, and it’s about the time to make your peace with that statement. The biggest mistake here? Believing you need to have all the answers or pretending to know everything. What you can do here? – Adopt a Growth Mindset: Treat every challenge as an opportunity to grow. If you’re unsure about something, admit it and commit to finding the answer. Come back to the team with a solution you can all discuss and learn around. Perfection doesn’t exist, only really insecure people will tell you otherwise. Building a Growth Mindset is a real thing, focusing on that will bring you a lot of benefits (professional and private ones). – Seek Mentorship: Connect with leaders more experienced than you, in your organization or outside of it. Ask questions about their leadership journey and learn from their successes and failures. You don’t need to listen to every piece of advice you’ll get from them, but choose what’s applicable to your case and move on faster. – Invest in Learning Resources: Read books on leadership, listen to podcasts, attend workshops, or take online courses. Whatever your learning preferences are, you can invest your time in being 1% better every single day. Even if it’s just 5 minutes. #4 Set Clear Goals and Align Your Team Without clear goals, even the most talented team can lose focus. As a leader, it’s your job to define priorities and ensure everyone is rowing in the same direction. The biggest mistake here? Overloading the team with too many objectives or failing to communicate priorities effectively. What you can do here? – Use OKRs. Objectives and Key Results is one of my favorite method to boost the efficiency and effectiveness of a person, team and organization. Why? Because it’s not telling us “read 3 books”, it’s not a real goal. It answers the question: “SO WHAT?” you’ve read those

Czytaj dalej

13 April 2025 No Comments