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Leadership

Why So Many Tech Leaders Don’t Listen?

Communication Intelligence is always first about understanding what we do. And there’s one skill in there that a lot of Tech Leaders are not treating with respect. Not a lot of them focus on that one, and it costs a lot. I’m talking about the listening skills. When I was doing the research for the book that I’m going release soon, I was thinking about different angles of CQ. All of the algorithms that people are using consciously or mostly unconsciously when communicating with other people, especially when being leaders. And there are so many courses, books, podcast episodes, articles, YouTube videos, and TED Talks about speaking, public speaking, or speaking to others. But it dawned on me that there are not a lot of courses and other sources of knowledge about listening. And I’ve started to wonder why that is. I think it is because we think that listening is so easy. You just need to sit and listen, right? Nothing further from the truth. To make a little mindset and skillset shift in this area, today I’ve decided to give you 4 types of listening and some active listening tools and techniques for tech leaders. Let’s dig in! 4 Types of Listening There are 4 types of listening that tell us more about our intrinsic, mostly unconscious motivations: Why do we even go into the conversation with other people? Listen to reply. This is what most of the people do. We listen only to make a moment for ourselves to tell something. We are not listening for other reasons. And if we have this habit of not interrupting, we just cannot wait to jump in and say something. Most of the time, for us is to share information. So, saying what we know, what we have in our brains. We are not there to do anything more than reply. Listen to understand. In this type, people paraphrase, they ask additional questions; they can tell something like: “OK, this is interesting; tell me more.” They can say something with their own words, like: “OK, so I understand from what you’re saying that… Is that correct?” It is to understand, without guessing. Listen to connect. When people want to connect with us, they go deeper. They talk about something important for them, and they share reflections, opinions, values, thoughts, or emotions. They want to connect and find something meaningful for both sides. So, they ask more, they are more attentive, they’re curious about the other person, with an intention to build a relationship (regardless of the context). Listen to co-create. I’m listening to you to create something together, to make some value, to create a solution, to solve a problem, to create a functionality together, or to make a change. We are co-creating something, building a thing that can be valuable or useful for other people. So, I’m listening to what you’re saying, you’re listening to what I’m saying, and we make the synergy from those two things to create something together. Statistically, most people are listening only to reply. Secondly, they listen to understand. Then they listen to connect with some, and very few listen to co-create. The question is: Why is it happening in that order? From my observations and experiences with different leaders, teams, and organizations, it happens because of the way we work and the pressure we have (external and internal). So, my advice for you here is to just reflect on what you do. Next time, when you are going to have a conversation with somebody, just be more aware of how you respond to them and what you’re doing. What do you have in your brain? What is your priority for the conversation? What is the goal of the conversation? It can be private, and it can be professional (maybe private even is going to be more insightful). If you’re only talking, talking, talking, talking to vomit information on the other… Make a pause and observe: “Hey, I’m doing it. How can I be in a different bucket, more curious about the other person, more attentive to what they’re saying, more observant of them?”. Start with that small step, notice the difference. And how to do it? Here’s a list of simple techniques to strengthen your listening leadership muscle. Active Listening Techniques for Tech Leaders #1 Paraphrasing It’s literally repeating what the other person said with a few different words. It’s the simplest tool to check if you got what was told, not assuming that you did. You can start with: “What I’m hearing is…” or “From what you say, I understand that…”. Facts, not opinions. Even if you are a Base Persister, you need to stick to the information without using much of your own frame of reference. Paraphrasing is for you to confirm understanding and de-escalate any misunderstandings that can appear during the conversation. #2 Asking open-ended questions This is the one that a lot of people struggle with. What I observed over the years of working with people from different cultures, it differs from culture to culture. Some countries have a preference to ask closed-ended questions to maintain harmony and avoid confrontation (i.e., Poland, Japan, Korea, Latin America, India). And some of them ask more open-ended questions to drive clarity and efficiency in discussions (i.e., USA, the Netherlands, Sweden, Denmark, Arab countries). Asking closed-ended questions is fine if you want to get a straight, yes/no answer. But especially during workshops when we train with leaders on how to give feedback or just use the requestive PCM® channel, it appears how often they use this type of question by coincidence, purely unconsciously. And they’re so surprised that they don’t get the answer they aim for: Especially when they ask a closed-ended question with negation inside (i.e., “Don’t you think that’s a good idea?”). Open-ended questions directed to the Base Thinker or Persister will open a whole new conversation. You can get to know so much, only from changing one piece of

4 January 2026 No Comments

Leadership

Experiencing Burnout in IT? Here’s Why

Are you feeling sick to your stomach on Sunday afternoon when you think about starting work on Monday? Or maybe you are under constant stress and pressure of not delivering everything you have on your task list? Not being up to date with everything that’s changing in the Tech world? Do you have moments of energy so low that you don’t even want to get out of bed to start working? If you said “YES” to at least one of the above, it might mean that you’re in the middle of burnout. A lack of power, energy, intrinsic motivation, and engagement to do things at work. Why is burnout a new pandemic, especially in the tech world? I see so many leaders, startup Founders and team members who are experiencing that state than I can count. That’s why I’ve decided to take a closer look at the subject and give you 2 things: The root cause analyses and some solutions that you can take and implement. So, if you are this person or you know somebody who is in the burnout zone, keep reading. Burnout Root Cause No. 1: Stretching Too Much The first root cause of burnout is staying in the stretch zone too much. In the article about OKRs, I gave you 4 zones of efficiency and growth: Bored, Comfort, Stretch, and Burnout Zone. When we are in the Comfort Zone too much, there’s no growth, and we can go into the Bored Zone. When we are in the Stretch Zone too much, we can go into the Burnout Zone. If you put yourself under too much pressure, you want to learn too much in a super short period of time, if you take on responsibilities that you’re not ready for or prepared to… You can go into burnout very easily. So, the question is: Do you push yourself too hard? Do you demand of yourself the things that you’re not so demanding about when it comes to others? And don’t get me wrong here. I’m a demanding person. I push myself every single day, but it costs a lot. And I’ve learned it the hard way because I pushed myself and then pushed myself and then I got sick. So, it was the wakeup call for me: To take care of my health and get my priorities straight. Do I still have moments of exhaustion? Sure, I have. But I also know that the best way is to move from Comfort to Stretch Zone in balance to prevent burnout. Diluted focus gives you diluted results. Always. The burnout among IT professionals, leaders, C-level people, Founders, and Co-founders in the startup setup is well-documented and a growing issue. So, it’s not like it wasn’t visible in the past, and it appeared like today. It’s growing, and it’s a lot of research, a lot of studies about this issue. Burnout Root Cause No. 2: Excessive Workload Another root cause is excessive workload and working long hours. Of course. Especially when you are a Founder or Co-founder, when you are building your business from scratch. But it should be a phase, not a day-to-day reality until the rest of your life. So, we have heavy workloads and frequent overtime. When you work as a highly responsible person (the higher position in the org chart, the more responsibilities you have), there’s a pattern of an expectation, mostly unspoken, to be constantly available. It’s also attached to the SME level; it seems like everybody experiences it. And we have numbers to show us how much it cost. The research of the ISACA Tech Workplace and Culture survey from March 2025 shows that 54 % of IT professionals have heavy workloads, and 43 % point to long hours as the primary drivers of burnout. We have more. The same research is talking about tight deadlines, 41% respondents say that they lack resources, 41 % underlines unsupportive management, also 41% the lack of appreciation. Burnout Root Cause No. 3: Constant High Pressure Another bucket of the burnout root causes in tech is high pressure work environment. When you work in a startup environment, it is super high-pressure because we are going for the next round of investment, or maybe we have a VC on board, and they require results because they invested and they want to get the money back. There’s always going to be pressure when it comes to money, startup setup or the corporate world. But we also have a high pressure of an expectation for innovation and rapid delivery. Because the world is shifting, and technology is changing so fast that it’s like being on a mission all the time. Tight deadlines, high expectations. Constant misery of the business because they’re not happy with the deadlines, with the functionalities that we deliver. Burnout Root Cause No. 4: Continuous Learning Demand In connection with that, the next part is the rapid technological change in continuous learning demand. So, it adds up to the pressure as well, because we need to continually update skills, especially Subject Matter Experts, engineers, and leaders. We like it or not, we cannot know everything. And I know that a lot of Thinkers are not on board with me on that one, but it is impossible to be up to date with everything. But a lot of professionals are overwhelmed by the pressure to learn new tools and practices while managing the existing responsibilities, tasks, projects, and initiatives, because it is like having two jobs. So, one, my day job is to keep the machine running, and the next job, the second part of it, is to keep up. And it can be a cause of burnout because it’s impossible. After all, it’s a never-ending story. It’s impossible to know everything. Burnout Root Cause No. 5: Work-Life Imbalance The next one is work-life imbalance and blurred boundaries. So, it is a shift, and I think it started

20 December 2025 No Comments

Leadership

What Does a Communication Debt Really Cost Us?

We talk a lot about communication. In fact, I am the person who teach and preach the whole idea of Communication Intelligence. And yet, we don’t talk strategically enough about one thing that is a phenomenon in many organizations: Communication Debt. I see and hear during workshops and one-on-one mentoring leadership sessions that I run a lot of thoughts, problems connected with that, and I wonder why we talk about it so much, and not doing a lot? So, I’ve decided to spend time today and unpack a little bit this subject. Let’s see what the communication debt is, when it appears in organizations and what we can do to address it, before it’s too late. What is Communication Debt? When we’re thinking about debt in overall, the first thing that comes to our mind is money. Then a lot of organizations, especially tech-oriented, are talking about technology debt (we didn’t invest in the past in the infrastructure or software, integrations, architecture: So, we have a technology debt). And the same thing is with the communication debt for me. The root cause is a lack of investment in communication processes. Lack of investment and/or lack of priority on all the communication processes that are in the organization on individual, team and organizational level. The communication debt is a gap between the level of understanding, data and information and contracts people should have and we actually have in a certain moment of time in the organization. And it can appear in many different setups: Between employees, peer-to-peer; between employee and manager, a manager and their manager; between the executive team and board or board of directors outside of them; including investors, stakeholders, shareholders, you name it. Again: This is a gap that is between what we should have in the organization and what we actually have. And not many people have awareness that they have a communication debt because… there is a lot of assumptions around. And many companies that I work with right now, and I worked with in the past, have on board people who are assuming that others know what they need, what they should or what they want. So, if we base our communication strategy on assumptions… It is not a huge surprise that people are not happy, their engagement is dropping dramatically. Gallup Institute “State of the Global Workplace 2025” Report shows that employees’ and managers’ engagement level is lower and lower. And the interesting thing is that it is even lower in the management basket than the employee basket. Of course, the differences are not very big, but they’re visible. I’m not surprised when I see that kind of results: People are less and less engaged. They are less motivated intrinsically. They look for a new work more often than 10 years ago, or even 3 years ago. And yes, you can say that this is connected to the generational change. But what the important thing is that the younger the generation is, the better they are in setting boundaries and a need for information. Transparency is one of the biggest values Gen Z has. So, this is something that for me, personally and professionally, as a leader is important to understand. Because I’m asked to support organizations, teams, a specific leader when there’s already a fire, when there’s already a drop in engagement, in efficiency, that the team doesn’t deliver tasks on time or value or projects on time. When people are quitting the team, especially tech talents that are hard and expensive to replace. And most of the time it’s too late. When the Communication Debt Appears? From everything I’ve observed for the last 10 years, working in different organizations and different teams, especially IT and tech, I can tell that the communication debt appears when there is no prior or very little priority on communication in overall. We’re not learning how to tailor our communication, we’re not investing in communication intelligence (CQ), because there is a lot of different items (more important in our brain) on the list to cover on a daily basis. And this is totally okay that tech teams need to focus on tech, because this is your genius; as well as HR people should focus on HR, and finance people should focus on finance. Every single person has a genius zone. But there is also a thing named “transferable skills”. And transferable skills relate to every single position, every single job that you are going to have in your future because you can copy and paste them and basically start using them right away. When you join a new team, organization or a new setup, business-wise and private-wise. And another thing is those skills are the umbrella (The Umbrella Skills, I call them that way). You can have your specific Subject Matter Expert skills and competencies, pieces of knowledge, but you also have the umbrella skills that like a real umbrella, are on the top of everything that you do, regardless of the situation, or the context. And this is something that I treat like the ultimate set of skills, like the power skills. Because if you don’t have them, you can have the most beautiful tech skills in the planet, but they will be useless. And now it’s hurtful. You need to have strong algorithmical communication skills, because it is a part of your intelligence. Communication intelligence is a real thing. And I can’t emphasize that enough. So, when there’s a very low or no priority on communication, when we assume that people know more than we ask, or we provide information, even if they appear for us as boring, repetitive, you name it. When you don’t invest your time and effort and energy and money in learning how to communicate better, there will always be a debt, no doubt about it. The culture of the organization determines what kind of communication, what channels of communication, what frequency of communication people

27 June 2025 No Comments

Leadership

Building a Product-Centered Organization: The Power Skills Leaders Need to Succeed

In the tech world, it’s easy to get caught up in the latest innovations, algorithms, or cutting-edge frameworks. As leaders, we often pride ourselves on our deep technical expertise. However, even the most advanced technology can’t save an organization if it’s not aligned around the product—a product that solves real customer problems, delivers value, and drives the company’s success. Yet, many leaders struggle to build a product-centered organization. Why? Because it requires more than technical know-how. It demands a set of “power skills”—social skills like communication, problem solving or collaboration—that many tech leaders have not prioritized in their own development. These skills are the foundation of Communication Intelligence (CQ), which is essential for creating an environment where people thrive and want to stay longer in their careers. So, how do we build a product-centered organization? Why is product focus so critical? And what do we, as leaders, need to do to make it happen? Let’s dive in into that today. Why Product is the Heart of Your Organization? At its core, every company exists to deliver value. Whether you’re building software, hardware, or services, your product is the vehicle that delivers that value to customers. A strong product focus ensures that every team, from engineering to marketing to customer support, is aligned with the same goal: creating something that solves real problems and delights users. When organizations lose sight of the product, chaos happens. Teams become siloed, with each department prioritizing its own metrics and goals instead of working together toward a shared vision. Engineers might focus on writing code without considering user needs. Marketing and sales teams might overpromise features that don’t exist. Customer support might be left out of the loop entirely, unable to provide meaningful feedback to improve the product. The result? A fractured organization that frustrates employees and customers alike. Without a clear product focus, employees lose motivation because they don’t see how their work contributes to the bigger picture. Customers churn because their needs aren’t being met. And ultimately, the company’s bottom line suffers. Sounds familiar? Anyone ever experienced that kind of reality? The Leadership Role in Building a Product-Centered Organization As leaders, it’s our job to create an environment where teams are aligned around the product and empowered to deliver their best work. But this doesn’t happen by accident. It requires intentional effort and a specific set of leadership skills—skills that go beyond technical expertise. I know that for some of you it’s way out of your comfort zone, but growing those skills is a must, not a luxury. IF you want to be a leader that people don’t hate. The choice is always yours. #1 Communication Intelligence (CQ) At the heart of a product-centered organization is strong communication. Leaders with high CQ understand how to communicate clearly and efficiently across teams, breaking down silos and ensuring everyone is aligned. The understanding the bigger picture is crucial for people to work together, focused on what is important and bringing us all closer to achieving our goals. High CQ leaders: – Actively listen to feedback from all levels of the organization. – Communicate the “why” behind decisions so teams understand their purpose. – Create a real space for the open dialogue so employees feel comfortable sharing ideas, discussing bottlenecks and solutions to the problems that appear. #2 Visionary Thinking A product-centered organization starts with a clear vision. The product should make a real change and solve a real problem that bothers clients. As a leader, you need to articulate what success looks like for your product and inspire your teams to go with that vision. This means being able to zoom out and see the big picture while also understanding the details that drive execution. #3 Cross-Functional Collaboration No single team owns the product—it’s a collective effort. Leaders must break down silos and encourage collaboration across engineering, design, marketing, sales, and customer support. This requires building bridges between teams and fostering a culture of mutual respect and shared responsibility. A great solution to implement when there are any issues with collaboration between certain teams is to shift their leaders for a while. For example, sales and marketing team is not working together very well (common issue). So, a marketing lead becomes a sales lead for a month and the other way around. That way they get to know exactly what those teams are dealing with daily and thanks to that starting building bridges, instead of fighting each other. It’s one of the ideas of Ben Horowitz and I personally love it. #4 Understanding for Customers and Employees The ability to understand what people need and why they behave in a certain way is a superpower for any leader. To build a great product, you need to deeply understand your customers’ pain points and aspirations. But empathy doesn’t stop with customers—it extends to your employees as well. By understanding their challenges and motivations, you can create an environment where they feel supported and engaged. You know what I see often? Great tech people are designing amazing products and solutions. But then nobody buys it. And they are so surprised, frustrated and they blame everyone around them. But the truth is: You don’t design the product for yourself. You create it for people who have a certain problem to solve. That’s why you need to focus on their needs and voices more. Listen better, ask questions to understand what is underneath the surface. Go to your team and discuss it, brainstorm together so you generate the best possible solutions and start building a MVP for that. Iterate, don’t overinvest time, focus and money into a monster that can be something completely out of the interest zone of potential customers. It might sounds difficult, but over time it becomes easier and easier. You can do it. Addressing Bottlenecks in Your Organization Even with strong leadership skills, building a product-centered organization isn’t without

4 May 2025 No Comments

Leadership

5 Tips for Entry-Level Tech Leaders to Avoid Common Mistakes

Stepping into a leadership role in the tech space might be both, an exciting and daunting experience. As an entry-level tech leader, you not only have to manage projects and technical challenges but also guide your team, lead collaboration, and make strategic decisions. The transition from Subject Matter Expert to a leader can be tricky, but with the right mindset and strategies, you can set yourself (and your team) up for success. Here are five practical tips to help you navigate the early stages of your leadership journey and avoid common mistakes, so you don’t get discouraged before things start to get going properly. #1 Embrace the Shift from “Doer” to “Enabler” One of the most significant challenges for new tech leaders is letting go of the “hands-on” work they were so good at as individual contributors. Sounds familiar? Leadership is not about doing all the work yourself but enabling your team to succeed. You like it or not, this shift in mindset is crucial, so you really can start doing what the leader’s role is really about. The biggest mistake here? Micromanaging or taking over tasks because you believe you can do them faster or better. Of course you do! You’ve been doing those things for months, sometimes for years, so obviously it’s in your genius zone. But by accepting the leadership position you also accepted saying goodbye to those tasks to say hello to the new ones. You can’t have both. What you can do here? – Delegate Effectively: Identify the strengths of your team members and assign tasks accordingly. Trust them to deliver, and provide guidance only when needed. Share your knowledge and experience (if you have it), unlock bottlenecks so they can deliver work efficiently. That’s your role and effective delegation skills are essential for your success. – Focus on Outcomes, Not Processes: Instead of obsessing over how something is done, set clear expectations for the results and let your team figure out the “how.” Your how can be completely different than theirs, but it the outcome is delivered… It’s all that matters. I know that it hurts but if you are the smartest person in the room, you need to change the room. – Use tools like Trello or Asana to track progress without checking or controlling every single detail. If you can’t trust them, they won’t trust you. And this is the first step to going deep down in the rabbit hole of lack of engagement, efficiency and misery. I don’t know about you, but I don’t want to be a leader that builds that kind of environment for myself and my people. #2 Build Culture of Open Communication As a new leader, earning the trust of your team is essential. Without trust, collaboration suffers, and your ability to lead effectively diminishes. Open communication is the foundation of that trust, you like it or not. The biggest mistake here? Assuming that people automatically will come to you with problems. Mutual respect is to build, it doesn’t come with the leadership role itself. What you can do here? – Be Transparent: Share the goals, direction and decision-making processes with your team. This helps them understand your priorities and align with them, and if they not, you can discuss it using data, not assumptions. – Schedule Regular 1:1s: Invest time to check in with each team member individually. Use this time to listen actively, provide feedback, and address concerns, if they occur. Make sure that both of you use the time you have, not for the monologue from your side. – Create a Contracted Space: Make contract with your team on the rules around team meetings, retrospective and innovation brainstorms. Make sure that you really walk the walk the rule of permission for making mistakes. You can even say, “Mistakes are opportunities to learn—let’s solve this together.” #3 Prioritize Learning and Adaptability Technology evolves rapidly, and so do the challenges of leadership. Being open to learning—both technical skills and leadership strategies—is key to staying effective and efficient. One doesn’t exist without another, and it’s about the time to make your peace with that statement. The biggest mistake here? Believing you need to have all the answers or pretending to know everything. What you can do here? – Adopt a Growth Mindset: Treat every challenge as an opportunity to grow. If you’re unsure about something, admit it and commit to finding the answer. Come back to the team with a solution you can all discuss and learn around. Perfection doesn’t exist, only really insecure people will tell you otherwise. Building a Growth Mindset is a real thing, focusing on that will bring you a lot of benefits (professional and private ones). – Seek Mentorship: Connect with leaders more experienced than you, in your organization or outside of it. Ask questions about their leadership journey and learn from their successes and failures. You don’t need to listen to every piece of advice you’ll get from them, but choose what’s applicable to your case and move on faster. – Invest in Learning Resources: Read books on leadership, listen to podcasts, attend workshops, or take online courses. Whatever your learning preferences are, you can invest your time in being 1% better every single day. Even if it’s just 5 minutes. #4 Set Clear Goals and Align Your Team Without clear goals, even the most talented team can lose focus. As a leader, it’s your job to define priorities and ensure everyone is rowing in the same direction. The biggest mistake here? Overloading the team with too many objectives or failing to communicate priorities effectively. What you can do here? – Use OKRs. Objectives and Key Results is one of my favorite method to boost the efficiency and effectiveness of a person, team and organization. Why? Because it’s not telling us “read 3 books”, it’s not a real goal. It answers the question: “SO WHAT?” you’ve read those

13 April 2025 No Comments

Leadership

Work Drama Triangle (and How to Escape It)

The Drama Triangle is a psychological and social model of human interaction that highlights dysfunctional dynamics often seen in relationships, workplaces, and personal lives. Created by Stephen Karpman in 1968, this model identifies three primary roles people unconsciously adopt: the Victim, the Persecutor, and the Rescuer. While these roles may feel familiar and even comforting in the moment, they often lead to unproductive behaviors and strained relationships. By understanding the Drama Triangle and replacing it with healthier patterns like the Winning Triangle, we can transform our interactions and create more positive outcomes. And strengthen our muscle of Communication Intelligence (CQ). Let’s dig deeper into the subject today so you can understand better your behavior patterns with a practical solutions on how to get out of it. The Story of the Drama Triangle Stephen Karpman, a student of transactional analysis, developed the Drama Triangle to illustrate how people can become trapped in unhealthy relational patterns. These roles are not fixed, and individuals may shift between them during a single interaction. The triangle often begins with one person adopting a role, which triggers complementary roles in others, creating a cycle of blame, helplessness, and over-involvement. Let’s explore these roles in detail: The Victim The Victim feels powerless, overwhelmed, and unable to take responsibility for their situation. This role is characterized by self-pity and an underlying belief that “I can’t do it” or “Life is unfair.” Behaviors: Avoidance of responsibility, learned helplessness, seeking sympathy. Typical Sentences: – “Why does this always happen to me?” – “I can’t handle this.” – “No one understands how hard this is for me.” Position in the OK-OK Matrix: The Victim operates from an “I’m not OK, you’re OK” position, perceiving themselves as inferior or incapable compared to others. The Persecutor The Persecutor blames and criticizes others to maintain control or assert dominance. They often feel justified in their actions but lack empathy for others. Behaviors: Aggression, fault-finding, micromanaging. Typical Sentences: – “This is all your fault.” – “You never do anything right.” – “If you had just listened to me, we wouldn’t be in this mess.” Position in the OK-OK Matrix: The Persecutor operates from an “I’m OK, you’re not OK” position, seeing themselves as superior while devaluing others. The Rescuer The Rescuer intervenes excessively to “save” others, often neglecting their own needs. While their actions may appear helpful, they can enable Victims to remain passive and dependent. Behaviors: Overhelping, unsolicited advice-giving, neglecting self-care. Typical Sentences: – “Let me fix this for you.” – “You can’t do this without me.” – “Don’t worry; I’ll handle everything.” Position in the OK-OK Matrix: The Rescuer operates from an “I’m OK, you’re not OK” position but masks it with seemingly altruistic behavior. What Is the Cost of the Drama Triangle at Work? When workplace interactions are led by the Drama Triangle, several negative outcomes emerge: – Decreased Productivity: Time and energy are wasted on blame-shifting or rescuing instead of solving problems collaboratively. – Eroded Trust: Dysfunctional dynamics create resentment and reduce psychological safety among team members. – Stagnation: Victims avoid growth opportunities, Persecutors stifle creativity through criticism, and Rescuers prevent others from developing autonomy. – Burnout: Rescuers often overextend themselves, while Victims feel perpetually overwhelmed and Persecutors experience frustration from unmet expectations. In essence, the Drama Triangle traps individuals in cycles of conflict and inefficiency, undermining both individual well-being and organizational success. The Winning Triangle: A Healthier Alternative To break free from the Drama Triangle, Acey Choy introduced the Winning Triangle as a model for healthier interactions. This framework replaces the dysfunctional roles of Victim, Persecutor, and Rescuer with three constructive counterparts: Vulnerable, Assertive, and Caring/Coaching. These roles empower individuals to take responsibility for themselves while keeping respect and collaboration with others. And to operate from OK-OK position that gives us a chance to use all of our skills and growth mindset. Vulnerable (Replacing the Victim) Vulnerability involves acknowledging one’s feelings and needs without going into the realm of helplessness. It requires self-awareness and a willingness to seek support constructively. What can you do? – Admit when you’re struggling but frame it as an opportunity for growth. – Ask for help without expecting others to solve everything for you. – Use “I” statements to express your needs clearly. How can you say it? – “I’m feeling overwhelmed; can we brainstorm solutions together?” – “I need some support with this task—could you guide me through it?” Vulnerability fosters authenticity and encourages open communication. It creates an environment where challenges are addressed collaboratively rather than avoided. It’s healthier, creating a space to grow, make mistakes and learn from them, as well as using the experience and wisdom of others’. Assertive (Replacing the Persecutor) Assertiveness involves expressing one’s thoughts and boundaries respectfully while considering others’ perspectives. It balances confidence with empathy. What can you do? – Provide constructive feedback rather than criticism. – Set boundaries clearly but kindly. – Focus on solutions instead of assigning blame. How can you say it? – “I noticed an issue with this report; let’s discuss how we can improve it.” – “I value your input, but I need some time to focus on my own tasks right now.” Assertiveness promotes accountability and problem-solving without alienating others. It helps create a culture of respect and mutual understanding, without treating people like worse or stupid. It’s creating a chance for everybody to take their own responsibility for what they do at work. Caring (Replacing the Rescuer) Caring involves offering support without overstepping boundaries or fostering dependency. It respects others’ autonomy while providing encouragement. What can you do? – Offer help only when it’s needed or requested. – Encourage others to take ownership of their responsibilities. – Practice active listening without immediately jumping in with solutions. How can you say it? – “How can I support you in resolving this issue?” – “You’ve got this—I’m here if you need guidance.” Caring builds trust and empowers

16 March 2025 No Comments

Leadership

Mastering Problem Solving: How to Save Time and Adapt

As a leader, you’re no stranger to problem-solving. It’s the bread and butter of leadership, the skill that keeps the wheels turning and the team moving forward. But here’s the thing: not all problems are created equal, and neither are the people solving them. One-size-fits-all solutions? They’re a myth. To truly master problem-solving, you need to understand your team, their preferences, and how to flex your approach. Let’s dive into how tailoring problem-solving strategies can transform your leadership game and strengthen your Communication Intelligence (CQ) muscle. The PCM Lens: Why Preferences Matter in Problem Solving? The Process Communication Model (PCM) teaches us that people have different personality base types, and those types influence how they prefer to face challenges. Some thrive in solitude, needing quiet time to think through problems on their own. Others prefer the intimacy of a 1:1 discussion, where they can bounce ideas off one person. Then there are those who light up in group settings, energized by collaboration and collective brainstorming. Add in the variables of virtual versus in-person environments, and you’ve got a spectrum of preferences that can make or break your problem-solving efforts. As a leader, recognizing these differences isn’t just nice-to-have—it’s essential. For example, forcing an Imaginer into a high-energy group brainstorming session might literally kill them, and they remain silenced, while expecting a Rebel to solve a problem alone at their desk could leave them disengaged. Understanding these nuances is part of building your CQ muscle—the ability to adapt your communication style and approach based on the needs of others. The High Stakes of Ignoring Problems Before we explore tools and strategies, let’s talk about what happens when leaders don’t address problems effectively—or worse, when they ignore them altogether. Unresolved problems rarely solve themselves; instead, they keep getting bigger and bigger. Small issues snowball into larger ones, creating inefficiencies, damaging trust, and eroding team morale. The costs? Missed deadlines, killed relationships, lost revenue, and even high level of voluntary turnover. No to mention toxic atmosphere, people not talking to each other, not exchanging ideas or sharing knowledge. Sounds like a long list of different cost that’s not going to be easy to rebuild. On the flip side, a proactive and tailored approach to problem-solving not only resolves immediate issues but also builds a culture of trust and collaboration. When your team sees that you’re invested in solving problems in ways that work for them, they’re more likely to engage fully and bring their best selves to the table. Problem Solving as a CQ Superpower Problem-solving is more than just a technical skill; it’s a core component of Communication Intelligence (CQ). Leaders with high CQ don’t just focus on what needs to be solved—they think about how to solve it in ways that resonate with their team. This means asking questions like: – Who needs to be involved in this process? – What environment will help us tackle this effectively? Which tools and approaches will be the worst? – How can I adapt my approach to fit the preferences of my team members? What can I do to involve them in the process? By flexing your CQ muscle, you’re not just solving problems—you’re strengthening relationships, building trust, and create a culture where everyone feels heard. Tailoring Your Problem-Solving Approach So how do you put this into practice? Here are some tools and strategies for addressing problems in different setups: Solo Problem Solving For team members who prefer working alone, give them space and time to process independently. It’s not about them being weirdos, it’s just their preference. Provide clear instructions and context, then let them take ownership of the task. Tools like project management software (i.e. Trello or Asana) can help track progress without micromanaging. You can create an online wall (i.e. on MIRO) so people can work together asynchronously in their own time and space. Set some deadlines and time for check ins. 1:1 Problem Solving Some people thrive in 1:1 settings where they can discuss ideas openly without the pressure of a group. Use this time to ask open-ended questions and actively listen to their perspective. If their preference is for you to be more direct, set the sentences straight, clear and transparent so there’s no time wasted in the middle of the process to guess what you aim here for. You can also use tools like 5 (or 7) Why, Problem Framing, Ishikawa Diagram or any other Lean tools or techniques. Make sure that you’re solving the real problem that is a root cause of your current situation. Group Problem Solving Group settings work well for those who feed off collaboration and collective energy. Facilitate brainstorming sessions or workshops where everyone can contribute ideas. Tools like whiteboards (physical or digital) or platforms like MIRO can help visualize ideas in real time. You can also use the group problem-solving methods, like Action Learning to be as effective and efficient as possible. Action Learning is a method where the group of 4-8 people sit together (online or onsite) for 1,5-hour session where one person brings a problem to solve. The group is responsible for asking questions, share their insights and create potential solutions for the problem presenter. It’s a very intense yet extremely productive session where the group is completely focused on the process of solving the issue, without distractions or doing something else in the same time. The power of this method is that people are all involved in the process, they are learning on the way and support each other. So the pros and more than just problem solved; there’s also a positive influence on knowledge sharing practices, relationship building, trust, psychological safety, reliability within a group or organization, using the variety of points of views, experiences, perspectives and talents. Action Learning is one of the best group methods to solve problems that I know and practice. Groups that I work with within this method are

28 February 2025 No Comments

Leadership

3 Leadership Lessons I Learned from Bad Recruitment Processes

Recruitment is often described as both an art and a science—a delicate balance of intuition, data, and strategy. But sometimes, even with the best intentions, things can go awry. I’ve learned this the hard way. Over the years, my experience in leadership have taught me that recruitment mistakes are not just costly in terms of money but also in terms of time, energy, and efficiency. Today, I want to share with you three of my biggest lessons from bad recruitment decisions that I hope will help you to not repeat those in your leadership practice. #1 The Rush: When Speed Wins With Strategy There was a time when I was desperate to fill a position on my team. Aren’t we really in constant situations like that? I remember that we had a critical project coming up, I was drowning under the amount of tasks I had on my list and I convinced myself that having “someone”—anyone—on board quickly was better than waiting for the better fit. I rushed through the process, skipping some of the deeper evaluations and settling for a candidate who seemed “good enough.” The result? It ended up costing me more than I ever anticipated. The person lacked the skills and mindset needed for the role, and within six months, we had to part ways. Not only did this mean starting the recruitment process all over again, but it also disrupted my work, again. According to research by the Society for Human Resource Management (SHRM), the average cost per hire is around $4,700. However, if you make a bad hire, the costs skyrocket. Studies estimate that replacing an employee can cost anywhere from 8 to 12 months of their salary. For example, if you hire someone with an annual salary of $50,000, replacing them could cost you between $33,000 and $50,000. And that’s just the financial side—what about the lost productivity and influence on yourself? On the team? This experience taught me a crucial lesson: rushing to fill a position is like building a house on quicksand. It may seem like you’re saving time in the short term, but in reality, you’re setting yourself up for long-term instability. #2 The Bias Trap: Judging by Brands, Not Skills Another mistake I’ve made is being overly impressed by the organizations listed on a candidate’s CV. When someone came from a big-name company or a well-known brand, I found myself assuming they must be ready to do the job. After all, if they worked at such prestigious places, they must be highly capable, right? Wrong. One candidate I hired had an impressive resume filled with experience at top-tier organizations. I was so dazzled by their background that I overlooked some red flags during the interview process—things like their lack of enthusiasm for the role or their vague answers about past achievements. It turned out that their success in previous roles was largely due to the systems and teams already in place at those organizations. In my smaller, more dynamic team, they struggled to adapt and contribute effectively. This mistake taught me to focus on the specific person, not just their past affiliations. A brand name on a CV doesn’t guarantee a cultural, personality-based or skill set fit for your organization. Now, I dig deeper during interviews, asking specific questions about their contributions and how they handle challenges in different environments. #3 Ignoring the Personality Match As someone deeply invested in Communication Intelligence (CQ) and the Process Communication Model (PCM), I know how critical personality dynamics are in any working relationship. Yet, there have been times when I ignored this knowledge during recruitment—and paid the price for it. I once hired someone who looked perfect on paper: they had the right skills, experience, and even glowing references. But what I failed to assess was how well we would work together on a personal level. Our communication styles clashed almost immediately. Where I value directness and proactive problem-solving, they preferred a more passive approach and avoided conflict at all costs. Data vs emotions. Logic vs relationship care. Nothing wrong about that, don’t get me wrong! But it comes with a cost, especially when you work in a small setup. This mismatch didn’t just affect our one-on-one interactions; it also impacted the overall efficiency. When there isn’t alignment between a leader and their team members, it creates friction that slows down decision-making and execution. According to Gallup research, disengaged employees can cost organizations up to 18% of their annual salary in lost productivity. Imagine what happens when that disengagement spreads across an entire team! Now, I make personality assessments a non-negotiable part of my recruitment process. Tools like PCM are there to use: I’m not saying that you do a questionnaire for every single candidate since it’ll cost a lot (if you can afford it, go for it!). It’s about using the framework in practice. Listen, observe, connect the dots. Everything is there, you just need to know what you’re looking for. Moving Forward: How to Avoid These Pitfalls Here’s what I’ve learned to do differently: Prioritize Fit Over Speed: Take the time to find someone who aligns with your team’s needs and culture—even if it means extending your search timeline. Remember that fast recruitment can cost you so much more time in the future. Dig Deeper Into Experience: Don’t be swayed by big names on a CV; focus on understanding what the candidate actually contributed in their previous roles. Assess Personality Compatibility: Use tools like PCM or other personality assessments or knowledge from the framework to ensure alignment between you and your potential hire. Recruitment is never going to be an exact science, but by learning from past mistakes and implementing more thoughtful strategies, you can significantly improve your chances of finding the right person for your team—and avoiding costly missteps along the way. Final Thoughts As leaders, we often feel immense pressure to make quick decisions and keep

16 February 2025 No Comments

Leadership

Mastering Tough Conversations: A Tech Leader’s Guide to 1:1s (That Nobody Really Wants to Lead)

As a tech leader, you’re no stranger to challenges—tight deadlines, complex projects, and ever-evolving technology are part of the job. But one of the most delicate challenges you’ll face doesn’t involve code or systems; it involves people. Leading tough conversations with employees is an essential skill that separates good leaders from great ones. Whether it’s addressing underperformance, delivering hard feedback, or navigating team conflicts, these moments can define your leadership. This guide equips you with actionable tools to lead tough conversations effectively, using a structured approach that combines contracting, Communication Intelligence (CQ), including the Process Communication Model (PCM). Let’s dive in. When Tough Conversations Are Necessary: Scenarios You’ll Encounter Before we get into the how, let’s identify the when. Here are common situations where a tough conversation might arise: Underperformance: An employee is consistently missing deadlines or delivering work in a quality we agreed on. Behavioral issues: A team member exhibits disruptive behavior, such as frequent conflicts with peers or unprofessional communication. Career Development: You need to inform an employee that they didn’t receive a promotion or that their role is changing. Restructuring: Delivering news about layoffs or departmental changes. Personal Concerns: Addressing sensitive issues like burnout, mental health, or personal struggles impacting performance. Each of these scenarios requires a thoughtful approach to ensure the conversation is productive and respectful. And none of those are easy: there’s no one-size-fits-all approach so it might sound like a hell to a tech leader. But we have some algorytms that you can use to run the meeting with success. The Framework: Contracting, CQ, and PCM To handle these conversations effectively, use three elements to have a success no matter what kind of situation you are facing. Contracting: Establish clear agreements on three levels—administrative, professional, and psychological. You have more about the contracting itself, the levels and what to do to make sure the contract is fully covered in this article. Communication Intelligence (CQ) muscle: Flex your communication style to meet the employee where they are emotionally and mentally. Managing reactions that are always emotional (you like it or not) is our job as leaders: we need to know what triggers which behavior and what to do to overcome or address it when it appears. Process Communication Model (PCM) Framework: Tailor your approach to the employee’s personality base for maximum impact. Match the language and way of communication they need, not your favorite ones. That’s crucial for the conversation to be successful: you’re leading it for them, not for yourself. Part 1: Contracting—Setting the Stage for Success Contracting involves creating clarity and mutual understanding before diving into the conversation. What are the essentials of 3 levels that are inside? – Administrative Contracting: Define the logistics. Where will the meeting take place? How long will it last? What’s the agenda? Example: “Let’s meet in my office at 2 PM for 30 minutes to discuss your recent project performance.” Take care of this during and after as well. “What is the deadline to implement what we’re talking about?” – Professional Contracting: Clarify roles and expectations. Emphasize that this is a professional discussion and its goal is to find solutions, not to blame anybody for anything. Example: “My role is to provide feedback and support you in improving; I would like for your role to share your perspective and be engaged in the next steps we are going to create together during this meeting.” – Psychological Contracting: Set the emotional tone by creating a space for a person. Acknowledge that the conversation might be difficult but make sure you are focused on the positive outcome. Example: “I know this might be uncomfortable, but I want you to know this is coming from a place of support and wanting to help you succeed.” Part 2: Flex Your CQ Muscle Communication Intelligence (CQ) is your ability to adapt your communication style based on the situation and the other person’s needs and preferences. In tough conversations, this means balancing focus with accountability. What are the easiest 3 things that you can do as a leader to make sure you’re using your CQ muscle? – Listen Actively: Truly hear what the employee is saying without interrupting or jumping to conclusions. Make notes. Paraphrase, check if you understand as your employee intended you to. Don’t assume, ask. – Acknowledge Emotions: If the employee feels upset, angry or defensive, name the emotion without judgment. Example: “I can see this feedback is frustrating for you.” or “I understand that situation is infuriating.” Don’t underestimate the state, let it be, check what kind of information is hidden below this emotion. Use it in the solution creation phase. – Stay Calm and Focused: Keep your tone steady and avoid escalating tension, even if emotions run high. I know that’s one of the hardest things to do: most of the time we go angry when the other person is angry. We mirror each other, that’s how our brain is wired. But by being conscious of that, we can stop the automatic pattern and break it by being more mindful and goal-oriented. When you observe something like that, say to yourself: “What is the goal of this conversation? What I want to achieve here?” That kind of reminder is going to take you back to the OK-OK state and continue with more clear view of mind. Part 3: Tailor Your Approach with PCM—Speak Their Language The Process Communication Model (PCM) identifies six personality types, each with unique communication preferences and stress patterns. Understanding these types allows you to tailor your message effectively. Here’s a quick breakdown: Thinker: Logical, organized, values data and structure. – Approach: Be clear, factual, and provide detailed explanations. – Stress Behavior: May become overly critical or perfectionistic, attack others for lack of thinking or logical approach. Persister: Principled, dedicated, values integrity and commitment. – Approach: Appeal to their sense of purpose and principles. – Stress Behavior: May become judgmental or

8 February 2025 No Comments

Leadership

What Are Most Common Beliefs That Hold Tech Leaders Back?

As a Tech Leader, you’re tasked with guiding innovation, meeting deadlines, and managing diverse teams—all while navigating the complexities of human dynamics. It’s no small challenge. But what if I told you that some of the beliefs you hold about leadership might actually be holding you back from creating an environment where people want to stay and thrive? Let’s take a closer look at three of the most common beliefs that I encounter when working with Tech Leaders and explore actionable solutions to shift your mindset and approach. Belief 1: “If I’m not the expert in the room, I’ll lose respect.” Many Tech Leaders feel immense pressure to always have the answers. After all, you’ve likely climbed the ranks because of your technical expertise. But leadership isn’t about being the smartest person in the room—it’s about enabling others to shine (it hurts, I know). The problem is that when you focus on showcasing your expertise, you risk micromanaging or overshadowing your team’s contributions. This can stifle creativity and lead to disengagement: your people think won’t have enough space to try out new solutions, make mistakes and learn from them to build their own expertise. Solution? Shift from being the “expert” to being the “facilitator.” Ask open-ended questions like, “What do you think we should do here?” or “How can we approach this differently?” Empower your team to take ownership of their ideas and solutions. Remember, respect is earned not by knowing everything but by fostering trust and collaboration. Belief 2: “Feedback will demotivate my team.” I often hear leaders say they avoid giving constructive feedback because they fear it will hurt morale. While it’s true that poorly delivered feedback can cause friction, avoiding it altogether is far more damaging in the long run. The problem is that without feedback, your team doesn’t know where they stand or how they can improve. This ambiguity can lead to frustration, disengagement, and even turnover: all those things are not the ideal situation for you, as a leader, and for your team as well. There are very costly: losing one employee is a cost of 8-12 monthly salaries of this person (in average). Solution? Reframe feedback as an opportunity for growth rather than criticism. Use a structured approach, even the most common ones like “Start-Stop-Continue” will be a huge help (and easy to implement): – Start: What new behaviors or actions could help them grow? – Stop: What habits or approaches might be holding them back? – Continue: What are they already doing well that they should keep up? Deliver feedback with using Communication Intelligence (CQ) muscle, tailor the communication to your employee’s needs, be specific, and always tie it back to their potential and goals. Belief 3: “People leave because of better opportunities, not because of me.” It’s easy to blame external factors when someone leaves your team—higher salaries, exciting projects elsewhere, or personal reasons. While those factors do play a role, research consistently shows that people leave managers, not companies. The problem is that assuming turnover is out of your control absolves you of responsibility for creating a supportive environment. This mindset prevents you from addressing underlying issues within your team dynamic. Solution? Conduct regular one-on-one check-ins where you ask questions like: – “What’s one thing I could do to support you better?” – “Do you think that you’re challenged and fulfilled enough in your role? If not, what can we do to move a needle here?” – “What’s your long-term vision, and how can I help you get there?” By showing genuine interest in your team’s well-being and career aspirations, you’ll build loyalty and reduce turnover. It’s not so obvious to have a leader that actually care and think about their employees’ in more holistic approach. The bottom line Leadership is as much about unlearning as it is about learning. By challenging these common beliefs and adopting a more people-centric mindset, you’ll not only become a stronger leader but also create a work environment where people feel valued and inspired to stay. Remember: great leaders don’t just manage tasks—they cultivate trust, growth, and connection. That’s the kind of environment people don’t want to leave. Ready to challenge more leadership beliefs? Go and listen to the latest episode of Leman Tech Leadership Podcast!

1 February 2025 No Comments

Leadership

Breaking the Code: Myths About Mistakes in Tech World

As Tech Leaders, we often find ourselves navigating a world of constant change, high stakes, and the persistent pressure to deliver. In this fast-paced environment, mistakes are inevitable. Yet, despite their inevitability, mistakes often carry an unnecessary stigma, especially in the technology sector. We’ve all been there: a bug in production, a failed sprint, or a product launch that didn’t hit the mark. These moments can feel like personal failures, but they’re also opportunities for growth—if we allow them to be. Unfortunately, many of us are held back by persistent myths about mistakes that do more harm than good. Let’s unpack these myths and explore how tech leaders can reframe their thinking to foster innovation and resilience within their teams. Myth 1: Mistakes Are a Sign of Incompetence This is perhaps the most damaging myth of all. In a field as complex as technology, mistakes are not just normal—they’re expected. Yet, many Tech Leaders (and their teams) fear that admitting to errors will make them appear unqualified or incapable. Here’s the truth: mistakes are not a reflection of incompetence but rather a natural byproduct of working on resolving complex problems. In fact, some of the most groundbreaking innovations in tech have come from mistakes. Take the accidental creation of Post-it Notes or the discovery of penicillin—while not directly tech-related, these examples remind us that groundbreaking discovery often follows missteps. As a leader, it’s your job to model curiosity. When you own up to your own mistakes and frame them as learning opportunities, you create a culture where your team feels safe to take risks and innovate. Myth 2: Perfection Is the Goal Let’s face it: perfection in tech doesn’t exist. There will always be bugs in the code, unforeseen edge cases, or unexpected user behaviors. Yet, many leaders fall into the trap of striving for perfection, believing that flawless execution is the ultimate measure of success. And we do know that’s far from the truth. The pursuit of perfection can paralyze teams, leading to analysis paralysis and delayed decision-making. Worse yet, it can stifle creativity and experimentation—two critical drivers of innovation in technology. Instead of chasing perfection, focus on progress. Encourage your team to adopt an iterative mindset: ship, learn, and improve. Agile methodologies are built on this principle for a reason—they prioritize adaptability over rigid adherence to an idealized end state. Remember, your job as a leader isn’t to eliminate mistakes but to create an environment where mistakes lead to better outcomes. Myth 3: Mistakes Waste Time and Resources It’s easy to view mistakes as setbacks that cost time and money. But what if we flipped that perspective? What if we saw mistakes as investments in future success? Consider this: every mistake your team makes is a chance to uncover blind spots, refine processes, and build resilience. A bug in production might reveal gaps in your testing strategy. A failed product launch could highlight misalignment between engineering and marketing teams. These insights are invaluable—they help you course-correct and prevent larger issues down the line. Of course, not all mistakes are created equal. As a leader, it’s important to distinguish between reckless errors (caused by carelessness or lack of preparation) and intelligent (or even necessary) ones (made in the pursuit of innovation). Celebrate the latter and use them as teachable moments for your team. Myth 4: Leaders Should Have All the Answers As Tech Leaders, we often feel pressure to be the smartest person in the room—the one with all the answers. But this mindset is not only unrealistic; it’s counterproductive. When you position yourself as infallible, you surprisingly discourage your team from speaking up or challenging assumptions. This can lead to groupthink, missed opportunities for improvement or other limiting biases that rob us from achieving extraordinary results. Instead, embrace a mindset of continuous learning. Ask questions, seek input from your team, and admit when you don’t know something. By doing so, you demonstrate humility and foster a culture of collaboration and shared ownership. Remember, leadership isn’t about having all the answers—it’s about empowering your team to find them together. Myth 5: Mistakes Are Best Swept Under the Rug In some organizations, there’s an unspoken rule: don’t talk about mistakes. This culture of silence can be incredibly toxic, leading to fear, blame-shifting, and a lack of accountability. As a leader, it’s your responsibility to break this cycle. Encourage open dialogue about mistakes and frame them as opportunities for growth. Conduct retrospective sessions after incidents or project failures to identify root causes and actionable takeaways. Transparency is key here—not just within your team but across your organization. When leaders openly discuss their own missteps and what they’ve learned from them, it normalizes the idea that mistakes are part of the process. Reframing Mistakes as the Golden Key So how can we, as Tech Leaders, shift our perspective on mistakes? Here are a few practical strategies: Lead by example: Share your own experiences with failure and what you learned from them during team meetings or one-on-ones. Celebrate learning moments: Recognize team members who take risks and learn from their mistakes—even if the outcome wasn’t what they hoped for. Create psychological safety: Foster an environment where team members feel safe to admit errors without fear of punishment or being laughed at. Encourage reflection: After a mistake occurs, ask your team reflective questions like “What did we learn?” or “How can we do better in the future?” Focus on systems: Instead of blaming individuals for mistakes, look at the systems and processes that contributed to them and identify areas for improvement. The bottom line Mistakes are not the enemy—they’re an essential part of growth in the tech world (and beyond). As leaders, our role is not to eliminate mistakes but to create a culture where they’re seen as opportunities for learning and innovation. By reframing these common myths and our approach to failure, we can build teams that are resilient, creative,

25 January 2025 No Comments

Leadership

10 Ways to Get Your Time Back: Practical Tips for a Tech Leader

As a Tech Leader, your day is likely filled with endless meetings, urgent emails, project deadlines, and unexpected crises. It’s easy to feel like there’s never enough time to focus on what truly matters—whether that’s strategic thinking, team development, or even your own well-being. But here’s the good news: with a few intentional changes, you can reclaim your time and focus on what drives real impact. This isn’t about pretty theories or abstract advice. Below, you’ll find 10 practical, actionable tips that you can start implementing today to get your time back. Interested? Let’s get to it! #1 Audit Your Calendar Your calendar tells the story of where your time goes—and often, it’s not a pretty picture. Start by reviewing your calendar for the past two weeks. Ask yourself: Which meetings were truly necessary? Could some have been shorter? Were there meetings I didn’t need to attend at all as a leader of my team? Depends on the answers, make some shifts. Move meetings around, if you have influence on them: put them in the time of the day that you’re not in your genius zone. Use the calendar as you source of power, not a thing you are a slave of. Actionable Tip: For every recurring meeting on your calendar, apply the “zero-based budgeting” approach. Assume the meeting doesn’t need to exist unless there’s a compelling reason to keep it. For meetings you do keep, limit them to 25 or 50 minutes instead of the standard 30 or 60 minutes—this will force more focused discussions and give you breathing room between calls. #2 Delegate Like a Pro Leader Tech Leaders often fall into the trap of trying to do everything themselves—whether it’s troubleshooting a technical issue or reviewing every line of code. But delegation isn’t just about offloading tasks; it’s about empowering your team and creating space for you to focus on higher-level priorities. Actionable Tip: Use the “3D Framework” for tasks: Do it, Delegate it, or Delete it. If a task doesn’t absolutely require your expertise, delegate it to someone who can handle it. And if it doesn’t add value, delete it altogether. Make sure of good contracting around the delegation though: it needs to be clear, including context, checking on the skillset of the person who’s going to get the task. Be smart here; don’t assume: ask. #3 Batch Similar Tasks Together Switching between tasks—like coding, answering emails or Slack / Teams messages, and attending meetings—can drain your mental energy and waste time. Instead, group similar tasks together and tackle them in dedicated blocks of time. Actionable Tip: Create “themed” days or blocks of time. For example: – Monday mornings: Strategic planning – Tuesday afternoons: One-on-ones with team members – Friday mornings: Deep work on a long-term project When you batch tasks, you reduce context-switching and increase focus. Let’s say it once for good: there’s no such thing as multitasking. You can switch between tasks really quickly, but it has its cost. Reduce it, be more focused and you’ll see the difference in your efficiency and energy level as a leader. #4 Say “No” More Often Every time you say “yes” to something, you’re saying “no” to something else—often your own priorities. Learning to say “no”, or “yes, and…” is one of the most powerful ways to protect your time as a Tech Leader. Actionable Tip: When someone asks for your time, don’t respond immediately. Instead, say: “Let me think about it and get back to you.” This gives you space to evaluate whether the request aligns with your goals. If it doesn’t, politely decline or suggest an alternative solution. Remember about being in OK-OK space: you don’t want to be rude or aggressive; boundary setting is not about hurting others, it’s about protecting yourself. #5 Leverage Asynchronous Communication Not every conversation needs to happen in real-time. In fact, asynchronous communication can save you hours each week by reducing unnecessary meetings and interruptions. Actionable Tip: Use tools like Slack, MS Teams, or Loom to communicate asynchronously. For example, instead of scheduling a meeting to discuss a project update, record a short video or write a detailed message outlining the key points and next steps. Bonus Tip: Set clear expectations for response times in asynchronous channels (i.e., “respond within 24 hours”) so everyone stays aligned without feeling pressured to reply instantly. #6 Automate Repetitive Tasks If you’re spending time on repetitive tasks that could be automated, you’re leaving valuable hours on the table. Automation isn’t just for developers—it’s a key productivity tool for all of us, regardless of our role in the organization. Actionable Tip: Identify one repetitive task you handle weekly (i.e., generating reports, scheduling meetings, answering emails) and automate it using tools like Zapier, IFTTT, or custom scripts. Example: Automate status updates by integrating project management tools like Jira or Trello with Slack so your team gets real-time progress updates without manual intervention. #7 Create Decision-Making Frameworks Decision fatigue is real—and as a tech leader, you’re probably making dozens of decisions every day. And we have a limited decision capacity: we make around 35,000 decisions daily, but less than 100 are optimal. Creating frameworks can help streamline this process and free up mental energy for more important work and more capacity for better decisions. Actionable Tip: Develop simple decision-making criteria for recurring situations. For example: Hiring decisions: Does this candidate have at least 70% of the required skills? Project prioritization: Does this initiative align with our top three business goals? Task selection: Does this task bring me closer to the OKRs I have on my list for this quarter? By standardizing decisions, you’ll spend less time deliberating and more time executing. #8 Adopt a “Less is More” Leadership Mindset In Tech Leadership, more isn’t always better—more features, more meetings, more initiatives can lead to diminishing returns. Focus on doing fewer things exceptionally well rather than spreading yourself too

5 January 2025 No Comments

Leadership

Why Habits Are Better Than Goals: A Guide for Leaders

As technology leaders, we live in a world driven by deadlines, KPIs, and ambitious goals. We’re taught to set objectives and measure progress. But what if I told you that focusing on habits rather than goals might be the game-changer you’ve been looking for? Especially if you’re struggling to find time for your own professional development or noticing low engagement within your team, shifting your mindset to prioritize habits could transform not only your leadership but also your entire organization. Let’s explore why habits are more powerful than goals and how they can help you lead with greater impact. The Problem with Goals Goals are seductive. They promise a future where everything is better: you’ve mastered a new skill, your team is more engaged, or you’ve finally achieved that elusive work-life balance. But here’s the catch: goals are outcome-focused. They emphasize the “what” rather than the “how”. For example, let’s say your goal is to improve team engagement. You might set metrics like increasing participation in meetings or boosting employee satisfaction scores. But once you hit those targets, what happens next? Without a system in place, the progress often stalls or even reverses. Goals also have an inherent flaw: they’re temporary. Once achieved, they leave a void. This is why so many of us experience the post-goal slump: a sense of “what now?” after crossing the finish line. Moreover, as busy technology leaders, goals can feel overwhelming. When your calendar is already packed with back-to-back meetings and project deadlines, adding another goal to the mix can feel like just another task on an endless to-do list. Why Habits Are the Better Alternative? Habits, on the other hand, focus on the process. They are small, consistent actions that compound over time to create meaningful change. Instead of chasing a distant outcome, habits anchor you in the present and guide your daily behavior. Here’s why this matters: Habits Build Identity. While goals are about achieving something external, habits shape who you are. For example, instead of setting a goal to “become a better communicator,” you could develop the habit of asking open-ended questions during one-on-one meetings. Over time, this habit reinforces your identity as a leader who listens and connects deeply with their team. Habits Are Sustainable. Unlike goals, which have an endpoint, habits are ongoing. They create a foundation for continuous improvement without requiring constant resets. A habit like setting aside 15 minutes every day for professional reading or reflection becomes part of your routine:no extra mental energy required. Habits Reduce Decision Fatigue. As a leader, you make countless decisions every day. Habits automate certain behaviors, freeing up mental bandwidth for higher-priority tasks. For instance, if you establish a habit of starting each morning by reviewing your team’s priorities, you don’t have to waste time deciding how to begin your day: it’s already decided for you. Habits Drive Engagement. When it comes to team dynamics, habits can be contagious. If you consistently model behaviors like active listening or celebrating small wins, your team is likely to adopt those practices as well. Over time, these shared habits create a culture of engagement and collaboration without requiring constant top-down interventions. How to Build Habits That Stick? Now that we’ve established why habits are so powerful, let’s talk about how to build them effectively. Here are some practical steps tailored for busy technology leaders: #1 Start Small One of the biggest mistakes people make is trying to change their entire routine overnight. Instead, focus on one small habit at a time. For example, if you want to prioritize professional development, commit to reading just one article or watching one TED Talk per week. Once this becomes second nature, you can build on it. #2 Anchor New Habits to Existing Routines Habits are easier to establish when they’re tied to something you already do regularly. For instance, if you want to foster better communication with your team, make it a habit to ask for feedback during your weekly check-ins. The check-in is already part of your routine; now it has an added layer of intentionality. #3 Focus on Systems, Not Outcomes Instead of obsessing over results, concentrate on creating systems that support your desired behavior. For example, if you want to encourage innovation within your team, implement a habit of dedicating 10 minutes at the end of each meeting for brainstorming new ideas. #4 Track Progress and Celebrate Small Wins While habits don’t rely on external validation like goals do, tracking your progress can still be motivating. Use apps or simple checklists to monitor consistency and celebrate milestones along the way. #5 Be Patient and Consistent Habits take time to form: research suggests anywhere from 21 days to several months depending on the complexity of the behavior. Don’t be discouraged by setbacks. Focus on consistency over perfection. The Ripple Effect of Habits in Leadership When you embrace habits as a leader, the benefits extend far beyond your personal growth: they ripple out to your entire team and organization. Here are some examples: Improved Team Engagement. By modeling habits like regular recognition or transparent communication, you create an environment where team members feel valued and motivated. Greater Innovation. Small habits like encouraging questions or dedicating time for creative thinking can spark breakthroughs that drive your projects forward. Stronger Relationships. Consistent habits like active listening or showing empathy build trust and strengthen connections with both colleagues and stakeholders. Most importantly, focusing on habits helps you lead by example. It shows your team that growth isn’t about chasing lofty goals but about showing up every day with intention and purpose. A Challenge for You! As you reflect on this article, I want to leave you with a simple challenge: choose one habit that aligns with your leadership vision and commit to practicing it consistently for the next 30 days. It could be as simple as starting each day with five minutes of mindfulness or ending each meeting

24 December 2024 No Comments

Leadership

Communication Intelligence (CQ): A Key to the Effective Leadership

In the ever-evolving landscape of work, where collaboration and innovation are necessary to survive on the demanding market, one skill stands out as a game-changer: Communication Intelligence (CQ). As a tech leadership expert and someone deeply invested in helping leaders and teams create environments where people thrive, I cannot stress enough the importance of mastering CQ. It’s not just about talking or listening; it’s about understanding, tailoring, and connecting. Let’s dive into what CQ is, why it matters, and how we can build this skill: both as leaders and team members. What Is Communication Intelligence (CQ)? At its core, Communication Intelligence (CQ) is the ability to adapt your communication style to connect effectively with others. It’s about being aware of your own communication tendencies while recognizing and responding to the diverse preferences of those around you. Think of it as emotional intelligence (EQ) but focused specifically on how we exchange information, ideas, and emotions. CQ involves empathy, adaptability, and clarity. It’s not just about what you say but how you say it—and how it’s received. Mastering CQ means being intentional in your interactions and ensuring that your message resonates with the person or people on the other side. Why Is CQ Essential for Leaders and Team Members? In my work with leaders and teams, I often see how miscommunication can ruin even the best intentions. A lack of CQ can lead to misunderstandings, conflict, and disengagement. On the flip side, strong CQ fosters trust, collaboration, and alignment: key ingredients for both thriving teams and great business results. Here’s why CQ is crucial: #1 For Leaders: they set the tone for communication within their teams. If a leader lacks CQ, they risk alienating team members, failing to inspire, or unintentionally creating a culture of fear or confusion. Leaders with high CQ can tailor their messages to motivate diverse individuals, navigate difficult conversations with grace, and build an environment where everyone feels heard and valued. #2 For Team Members: in a team setting, CQ helps individuals collaborate more effectively. When team members understand each other’s communication styles, they can avoid unnecessary friction and build stronger relationships. High CQ also empowers individuals to voice their ideas in ways that resonate with others, fostering innovation and mutual respect. Understanding what high CQ looks like (and what it doesn’t) is key to developing this skill. Let’s explore some examples and anti-examples. Examples of High CQ Behaviors: – active listening: truly hearing what someone is saying without interrupting or jumping to conclusions to soon, – tailoring messaging: adapting your tone, language, or delivery based on the audience. For instance, explaining a technical concept in simple terms for a non-technical stakeholder, – understanding in action: acknowledging someone’s emotions and needs before moving to problem-solving. For example, saying, “I can see this situation has been frustrating for you” before diving into solutions, – clarity in feedback: providing constructive feedback that is specific, actionable, and framed positively. And what’s even more: giving people space to take it in and make a decision what they want to do with it (take or discard), – proactive negative conflict resolution: addressing misunderstandings early rather than letting them grow and eat people alive. And remembering that not all conflicts are bad (actually a fear of conflict is one of the 5 Dysfunctions Of The Team by Patrick Lencioni). Anti-Examples of Low CQ Behaviors: – interrupting or talking over others: this signals a lack of respect and can shut down meaningful dialogue. It also means that you don’t care about the other person, or anything they say or think, – one-size-fits-all communication: using the same approach for everyone without considering individual preferences or needs. There’s only 17% of chances that the person next to you prefers your communication base. That’s why listening and tailoring is so important: to get the stakes higher than that, – ignoring non-verbal cues: overlooking body language or tone that suggests someone is uncomfortable or disengaged. We have 4 things we can observe: mimics, ton of voice, gestures and posture. Ignoring those non-verbal imformation is going to cost us a lot, – defensiveness in feedback: reacting negatively when receiving constructive criticism instead of seeking to understand, ask more questions, be curious about what the other person wants to say to me, – avoiding difficult conversations: failing to address issues directly, leading to confusion or resentment. And the further it goes, the worse it becomes: it’s really difficiult to stop the huge snowball. So what we can do to avoid those anti-examples? Use PCM to Build it! One of the most effective tools I use when working with leaders and teams on CQ is the Process Communication Model (PCM). PCM provides a framework for understanding different personality types and their communication preferences. It’s like having a map that helps you navigate the complexities of human interaction. So why PCM is a good idea to support buildling a high CQ level? It gives you bigger self-awareness: start by identifying your own dominant personality type. This helps you understand your natural communication style and potential blind spots. With whom it’s super easy to go with and when it will be a bigger challenge. It equips you with higher ability of observation: pay attention to the verbal and non-verbal cues of others to identify their preferred communication style. For example: – A Thinker might appreciate detailed agendas and logical arguments. – A Harmonizer may respond better to warmth and emotional connection. It gives you a reason to adapt more: tailor your communication to match the other person’s style. If you’re a Promoter speaking with an Imaginer, slow down and give them time to process rather than pushing for immediate action. It shows you how to practice under stress: PCM also teaches us how stress impacts communication. For instance, under stress, a Thinker might become overly critical, while a Rebel might resort to sarcasm and manipulation. Recognizing these patterns helps us respond constructively rather than

29 November 2024 No Comments

Leadership

3 Lessons on How I’ve Wasted Time as a Leader

As leaders, time is one of our most valuable resources, yet it’s one we often misuse without even realizing it. Reflecting on my own leadership journey, I’ve identified three significant ways I’ve wasted time (at least, so far). These lessons and the things I’ve started to do differently as a positive consequence of them have not only shaped how I lead today but have also helped me become a more effective and focused person. My goal by sharing these lessons is to help you avoid some of the same pitfalls and grow as a leader. Regardless of where you are on your leadership path. Lesson 1: Waiting for Perfection One of the earliest and most persistent mistakes I made as a leader was waiting for perfection before making decisions or moving forward. Whether it was launching a new product, rolling out a process change, or even sending an email to the team or organization, I would delay action until I felt everything was flawless. My belief was that perfection equaled success. However, especially in tech world, where innovation moves at lightning speed, waiting for perfection often means missing opportunities or waisted time. I remember one situation vividly when my team had developed a very promising growth program for the leadership team. Instead of releasing an MVP and iterate based on peoples’ feedback, I insisted on refining every detail before launch. By the time we released it, some of the needs where already covered and part of the program was pointless. Solution? My turning point came when I embraced the concept of “progress over perfection.” I began to prioritize speed and adaptability over getting everything right the first time. One of the tools that helped me was implementing agile tools within my team. By breaking projects into smaller, iterative cycles, we were able to deliver value faster and make improvements based on real-world feedback. I also adopted a mindset shift: I stopped seeing imperfection as failure and started viewing it as an opportunity to learn and grow. Now, I encourage people I work with to release early and often, knowing that we can course-correct along the way. This approach has not only saved us time but has also fostered a culture of innovation and showing people that adaptability is the most important thing when we want to achieve a lasting success. Lesson 2: Looking for an Ideal Candidate Another way I wasted time as a leader was obsessing over finding the “perfect” candidate for open roles on my team. I would spend months searching for someone who checked every box on the job description: SME skills & knowledge, cultural fit, growth potential. It was only to realize that this person rarely exists. I recall one hiring process where I was looking for a senior facilitator to lead a critical growth project. I turned down several qualified candidates because they didn’t meet my impossibly high standards. In the meantime, the project has begun, I needed to deliver most of the things on my own. I was exhausted, my other tasks were put on hold since it was impossible for me to do everything. I finally made a hire, and it became clear that many of the “must-have” qualities I’d been fixated on weren’t as critical as I thought. Solution? I learned to focus on potential rather than perfection when hiring. Instead of searching for someone who ticks every box, I now look for candidates who demonstrate a growth mindset, strong problem-solving skills, and the ability to adapt to the changing needs of the business. To make this shift, I changed a little the hiring process to include scenarios and problem-solving exercises that reflect real challenges that we face. This gives me better insight as a leader into how candidates think and approach problems rather than just their resume qualifications. Additionally, I started investing more in onboarding and training. By providing new hires with the tools and support they need to succeed, we’ve been able to develop talent internally instead of waiting for the “perfect” external hire. This not only saves time but also builds loyalty and engagement within the team. Lesson 3: Focusing on the Wrong Things As leaders, it’s easy to get caught up in tasks that feel urgent but don’t actually move the needle. For me, this often-looked like micromanaging or spending too much time on operational details rather than strategic priorities. I remember a period when my calendar was packed with meetings about minor issues: approving small budget requests, troubleshooting technical things on the e-learning platform, or reviewing every slide of the training deck. While these tasks felt important in the moment, they distracted me from higher-level responsibilities that nobody can do, but me. The result? Burnout for me and frustration for my team, who felt stifled by my constant involvement in their work. Solution? The first step to breaking this cycle was learning how to delegate effectively. Even if I teach others how to delegate, I sometimes struggle with giving things away since I know exactly how to do them on my own. I realized that by holding onto tasks that others could handle, I was not only wasting my own time but also robbing my team of opportunities to grow and take ownership. I started by identifying tasks that didn’t require my direct involvement and assigning them to team members who were capable (or could become capable with some guidance). To ensure success, I provided clear expectations and allowed space for mistakes. The real space, not only on the paper. If team doesn’t make mistakes that means that they never try doing something new or different. And I don’t want that kind of stagnation and fear in my team. I also adopted a strong system for prioritization. Always using the check point on how this task makes an impact on our goals, we all know how to choose when the task list is endless. This helped me stay aligned

23 November 2024 No Comments

Leadership

Why Leaders Quit Learning and How to Overcome It?

In today’s fast-paced world, the importance of continuous learning cannot be overstated, especially for leaders. However, many leaders find themselves ceasing to learn over time, which can have huge (and negative) effects on their organization, team and their personal growth. Understanding why leaders quit learning and finding solutions to these challenges is crucial for sustained success. Here are five essential reasons why leaders stop learning and how they can overcome these obstacles. 1. Success is already achieved, right? Many leaders become satisfied after achieving a certain level of success. They feel that their current knowledge and skills are sufficient to maintain their position and continue leading effectively. This state can lead to stagnation and a lack of innovation: can be a fog that stop us from seeing things clearly. Sometimes it’s also connected with: “I’ve learned something 2/5/10 years ago and it worked. Why should I bother learning something new?!”. Sure thing, we can use the knowledge and experiences from the past. But we also know that the world changes all the time. And the speed of those changes is extremely high. Solution? Leaders should cultivate a mindset of lifelong learning. Embracing the idea that there is always more to learn can keep them motivated. One practical approach is setting personal learning goals each year, quarter, month (or even a day), such as reading / listening to a certain number of books, attending workshops, or enrolling in online courses. For instance, Bill Gates is known for his habit of reading 50 books a year, which keeps him informed and inspired. 2. Overwhelmed by Responsibilities Leaders often juggle multiple responsibilities, leaving them with little time or energy to focus on learning. The demands of their roles can make it challenging to prioritize personal and professional development. AKA: “I don’t have time or energy”. This sentence barely goes through my throat since for me, there’s no such thing as lack of time. It’s only a lack of priority. Solution? Task and energy management is a key. Leaders should schedule dedicated time for learning activities, just as they would for any other important meeting. This might include setting aside an hour each day for reading or listening to educational podcasts during commutes. Additionally, delegating tasks and empowering team members can free up time for leaders to focus on their growth. The key is to get the time back, not to use constantly the old excuse. Einstein said that the definition of insanity is doing the same thing over and over again and expecting a different result. I couldn’t agree more. 3. Fear of Vulnerability Admitting a lack of knowledge or skill can make leaders feel vulnerable, especially if they believe it might undermine their authority. This fear can prevent them from seeking new learning opportunities. Also, it’s necessary to step into the uncomfortable while learning. It might mean making mistakes, that… other people can see! (OMG, that’s the end of the world!). We have so many limiting beliefs in our brains and this on should be on the top of our lists to exchange with a new one immediately. Solution? Embracing vulnerability as a strength rather than a weakness is essential. Leaders can create a culture of learning within their organizations by openly sharing their own learning journeys and encouraging others to do the same. For example, Satya Nadella, CEO of Microsoft, promotes a “learn-it-all” culture rather than a “know-it-all” approach, which has been instrumental in transforming the company. 4. Lack of Feedback Without regular feedback, leaders may not be aware of areas where they need improvement. This lack of insight can lead to a false sense of competence, discouraging further learning. And there are so many new skills (technical / SME-oriented, and social / leadership) that sometimes we simply don’t know what to choose. It’s not surprising! And when we don’t know where to focus, we often choosing not doing anything at all. Solution? Seeking feedback from supervisors, peers, mentors, and team members can provide valuable insights into areas for growth. Leaders should actively solicit constructive feedback and use it as a foundation for their learning plans. Implementing a regular asking mode, even if it’s just sending a short e-mail to 10 people once per quarter with the note: “Hi! I just wanted to ask you for 2 things. What I do well when we work together? What can I do better?” This way we actively seek information with examples from people that can really answer those questions. Easy, simple and doable: how does it sound as a quick implementation idea? 5. Rapid Technological Changes The rapid pace of technological advancements can be intimidating, especially for leaders who are not tech-savvy. The fear of not keeping up with the latest trends can discourage them from trying to learn about new technologies. 2 weeks ago, I’ve started a new growth path in one of the companies I work with. I included some AI tools to show them how they can use the tech tools so they get their time back that they spend right now on repetitive, easy tasks, so they can invest it somewhere else. A bunch of people at the end of the workshop said: “You know what, Alex? It’s all great, extremely useful. But after this workshop I see how big of a gap I must fill out.”. It wasn’t my intention at all! I gave them 3-4 tools + one platform that they can use as a browser if they want to cover a specific need. And that was all! But the feeling or a though in themselves was so strong that we needed to spend a while on addressing that properly. Solution? Leaders should focus on building digital literacy by starting with the basics and gradually advancing their skills. Enrolling in beginner-friendly courses or workshops can help demystify technology. Additionally, partnering with tech-savvy team members or hiring digital consultants can provide guidance and support. The most important thing? Start small. You don’t need to be an expert

16 November 2024 No Comments

Leadership

5 Biggest Leadership Feedback Mistakes

As a leader, giving feedback is an essential part of your role. However, there are some common mistakes that leaders make when delivering feedback that can have huge effects on the individual, the team, and the organization as a whole. As we want to be as efficient as possible and not waste time or effort on insufficient communication, it’s important to be aware of these pitfalls and have ready-to-use ways to avoid them. Here are five things that leaders shouldn’t do while giving others feedback, along with examples of the potential consequences that you can save yourself from. Ready? Let’s dig in. 1. Being overly critical without providing constructive guidance One of the biggest mistakes a leader can make when giving feedback is being overly critical without providing constructive guidance. For example, if a team member presents a project and the leader simply says, “This is terrible,” “A monkey would do it better” without offering any specific feedback or suggestions for improvement, it can be incredibly demoralizing for the person. This kind of feedback can lead to a huge decrease of intrinsic motivation and confidence in the team member, as well as a thud in an overall team morale. In the long run, it can also result in a decrease in productivity and innovation within the organization. This is not a feedback from OK-OK quardant at all. We were talking about it why it is crucial to speak from this space in the article and podcast, but I will say it one more time. If you are not in an OK-OK zone, first thing you need to do is to go back there, by covering your motivational needs and only then move to the conversation with the other person. Without that, the conversation will always be stresful, full of aggresion, manipulation or withdrawal of one or both sides. 2. Failing to tailor feedback to the individual’s communication base Another common mistake is failing to tailor feedback to the individual’s communication preference. For instance, if a leader gives feedback in a direct manner (Promoter) to an employee who prefers a more empathetic and nurturative approach (Harmonizer), it can lead to miscommunication and misunderstandings. This can result in a breakdown of trust and rapport between the leader and the team member, as well as hinder the individual’s ability to fully understand and act on the feedback. Ultimately, this can impact the team’s cohesiveness and collaboration, as well as the organization’s overall communication effectiveness. When we use a one-size-fits-all approach, we are so surpried that the feedback doesn’t land. Or sometimes it works, and sometimes it doesn’t. So we blame people, sometimes by saying: “What is so hard to understand?!” or “Others get it and you can’t!”. Basically: it’s about you, not about me. So it has a huge cost, for us as leaders, and for our team as well. Let’s not be mad on others: we can be mad on an educational system that doesn’t teach us communication at school, but both ways are a waste of time. I would say that we rather invest this time in learning and practicing on how to match the needs of the other person and crafting feedback so it’s custom-made. 3. Using feedback as a means of control or manipulation Using feedback as a means of control or manipulation is another mistake that leaders should avoid. For example, if a leader gives feedback with the intention of pushing a team member into conforming to their own agenda or way of thinking, it can create a toxic and disempowering work environment. This kind of behavior can lead to resentment and disengagement among team members, as well as a lack of creativity and initiative within the team. Over time, it can also result in high turnover rates and a negative reputation for the organization. We are coming back again here to the OK-OK mode. If we don’t have a positive intention while sitting at the table with an employee, there’s no chance to end the meeting with an agreement. At least, not with the honest one. There’s a 4A Feedback Guidline that was created by Reed Hasting at Netflix. And the first A is an “Aim to assist”. Always have that in mind. You don’t have it? Go find it, and then sit with a person to have a proper conversation. 4. Ignoring the emotional impact of feedback Ignoring the emotional impact of feedback is another critical mistake that leaders often make. Regardless of the personality base of the person, if it’s a Harmonizer or anybody else, it always has an impact on a person. Mostly because we have so bad feedabck experiences from the bast that on each sentence that includes “feedabck” in it, we respond with a higher stress level right away. That kind of lack of awareness and insensivity can result in increased distress (negative stress) and anxiety level for the team member, as well as a decrease in their overall well-being and job satisfaction. Going further, it can lead to the high level of resistance, being close to the suggestions or ideas of the leader. In turn, this can lead to higher levels of absenteeism and decreased productivity within the team, ultimately impacting the organization’s bottom line. So I say: let’s be more mindful, check with people how they are doing before, during and after the conversation. Ask for feedabck for ourselves: what we do really well? And what can we do better when it comes to leading those conversations? Each situation is an opportunity for us to learn and be better next time. It’s like training and strenghtening a muscle. 5. Failing to follow up on feedback Finally, failing to follow up on feedback is a mistake that can hinder an individual’s growth and development. For example, if a leader provides feedback on a specific area for improvement but fails to follow up with ongoing support and guidance, it can lead to stagnation and a lack of progress. This can

9 November 2024 No Comments

Leadership

Leading Edge: 7 Things the Best Leaders Do Daily

We talk so much about what leaders do wrong. What kind of mistakes they make, what skills they lack of or why people leave them. And as it’s important to be conscious and honest, it’s also quite depressing. Are we all really that bad in what we do? Of course not! Every day I see a lot of good behaviors, reactions and habits that leaders do, and it makes them great for their people. We tend to focus on the gaps and not seeing the gains: that’s why I think a lot of us fail miserably. Because of the constant feeling or thought of not being enough. What sets the best leaders apart from the rest then? Let’s dig deeper into this one today. #1 They Lead by Example The best leaders don’t just talk the talk, they walk the walk. They set an example for others to follow by embodying the values and principles they expect from their team. Whether it’s showing up early, staying late, or going above and beyond in their work, the best leaders lead by example and inspire others to do the same. The same thing applies when it comes to the growth: how on Earth team members should be focused on learning when they don’t see it in their leader? It’s about both, skillset and mindset. Being better version of ourselves every single day. It’s like with children: they model what we do more than listen to what we say. Of course, words have a huge power, but it’s all about action. Where the focus goes, the energy flows. #2 They Use Communication Intelligence Communication is key in any relationship, and it’s especially important in a leadership role. The best leaders are able to clearly and effectively communicate their vision, expectations, and feedback to their team. They are also great listeners, open to feedback, and willing to have difficult conversations when necessary. This is all about communication intelligence: to be able to listen or read (depending on the situation), make strong hypothesis who is speaking to us on the other side and tailor the communication accordingly. Then to mindfully observe if it’s landing how we aimed it for. If yes, great! If not, change it: there’s always space to improve, to shape the communication better. It’s like a muscle on the gym: weak at the beginning, but it strengths up every time you train. #3 They Empower Their Team The best leaders understand that they can’t do it all on their own. They empower their team by delegating tasks, providing opportunities for growth and development, and trusting their team to make decisions. By empowering their team, the best leaders create a sense of ownership and accountability that drives success. Sometimes I see leaders that are not delegating tasks and then they are surprised by two things. Number 1 is that they are exhausted from doing everything on their own. Number 2 is that the team is not improving their skills, so they can’t trust to give them the more difficult or advanced tasks. No kidding, right? It’s a vicious cycle: if they don’t do it, they’ll never learn. You have a lot of Juniors in your team? Take baby steps. Give small tasks, recognize for what they need and then move to the next level. #4 They Inspire and Create Motivational Work Environment Great leaders have the ability to inspire and create that kind of environment that will create high level of intrinsic motivation in their team to achieve greatness. Whether it’s through their passion, enthusiasm, or ability to paint a compelling vision of the future, the best leaders are able to ignite a fire within their team that drives them to go above and beyond. Those leaders understand that we all are individuals, with different needs, hungers, aspirations, values and desires. There’s no one-size-fits-all approach: if we are leaders, we need to tailor the elements of the environment so it’s good for the whole team. It’s like with tailoring communication that we mentioned before. Not easy, but necessary (if we want for our people to thrive and not quit of course). #5 They Adapt to Change The best leaders understand that change is inevitable and are able to adapt and thrive in ever-changing environments. They are flexible, open-minded, and able to pivot when necessary. Instead of resisting change, the best leaders embrace it and see it as an opportunity for growth and improvement. The key word here? The Growth Mindset. Without the mind that wants to learn, sees opportunities in every situation (especially those that are uncomfortable, new or challenging) and believes that things are happening FOR us, not TO us. Do you want to have a leader like that? Yeah, me too. #6 They Foster a Positive Culture The best leaders understand the importance of creating a positive work culture. We have so much darkness around us, so much pain, war, diseases, troubles, scarcity. If we stay in the work environment that focuses on the same mindset, we’ll attract more of that. As mentioned before: where the focus goes, the energy flows. If we focus on what’s wrong, hard, on all of those bad changes that are happening in the organization, we’ll get more of the dark side of life and work. But, if we focus on what’s right, on the abundance of options, opportunities to learn, meet and growth with new people, use mentorship, create value for others what do you think we’ll get more of? Exactly. #7 They Lead with Integrity Integrity is a non-negotiable quality for the best leaders. They lead with honesty, transparency, and a strong moral compass. Even if they don’t have the full knowledge, they share with the team what they know and can give them to cut off the rumors or fear. They hold themselves and others accountable for their actions and always do what is right, even when it’s

2 November 2024 No Comments

Leadership

Do I Even Want to Be a Leader?

Why people accept being leaders? Is this something we dream about as kids? When we get the question: “Who you would like to be when you grow up?”, do we answer: “A middle manager in the huge, global organization”? Is it a matter of a “natural talent” we have and show as children to lead or maybe a set of skills that every person can learn and then use quite successfully? Why is that some people are great leaders for their teams and the others (statistically bigger representation) are making people miserable and in consequence: quitting? Let’s unpack this subject today. The Story of One Tech Leader… I work a lot with First Time Managers. Those are people who are fresh in leadership positions, statistically up to 3 years in the role. Most of the time there were great SMEs (Subject Matter Experts) and a natural move for them to grow was to be offered with a Team Leader role of the team there work in. I remember very well one story that relate to a Tech Leader I worked with in the mentoring process a couple years back. He was a very skilled expert in one of the leading technologies that was used in the core product of the company. He started as a junior, but learned very quickly, constantly participating in trainings, conferences and projects, working on different implementations and most of the time building functionalities from scratch. When he grew to the expert position, he also got the task of teaching others, onboarding new team members and acting as a technical mentor to them. He was doing great. Then, as an obvious offer for the organization he got a proposition to become a Team Lead of the team: the same one that he was an expert within. He took the job: the money wasn’t extremely bigger, but potentially more organizational and strategic impact was an argument that he was sold to. He thought: “I know everything about the scope of the team’s work, what else can there possibly be?” A few weeks later in the role showed him otherwise. He started to be a completely different person: like he had some hidden personality that was there, waiting to be awaken for so long. He started to be mean to team members, getting angry and mad very quickly when he saw any mistakes or imperfections in what the team delivered. He even got constructive feedback, by name on team daily meetings: what was unacceptable and never happened before. The team engagement started to drop; first people made decisions about leaving the area that they loved working within. That was the moment when he was redirected to me, so I support him in this situation. Why People Accepting Leadership Roles? This story shows us a few aspects of why we accept those roles connected to People Management when they are on the table. What I see from working with different cases and circumstances, there are 5 reasons that are the most common: I would say they cover 80% of all decision about choosing this career path: 1. The only way to grow. Sometimes people don’t see other options. They think that accepting leadership position is the only way they can be promoted or have possibilities to learn. Either is their strong belief that can have a root even in childhood (if it was a home conviction, being expressed loudly so we picked it up as children and we took it for life) or an experience from different organizations from the past. Sometimes it is true that organizations offer more, i.e. trainings, workshops, mentorship opportunities for leaders. It shouldn’t take place, so if you see if, I would advise to reach out your supervisor or HR person to take a closer look on that. 2. Fancy position name. Team Lead, Manager, Director, Head: the higher in the structure, the fancier it sounds. And the better it looks on LinkedIn or the resume. Potentially of course. The question is: do you want to grow in the leadership space in your current and different organizations on the market in the future? If yes, ok: the name of the positions matters, since recruitment process is marketing process (for both sides). If not: it doesn’t really matter. So, first: go and answer this question. 3. More potential influence / power. Sometimes we take leadership positions because we believe that’s the only way to make a real change. To get a seat at the table, to have opportunities to say things out loud, to be an advocate of what we say as a team. To have more positive influence or power to reshape a work environment, even if it’s just a small piece of it. The question is: is it a really a truth that by changing the role to be a leader, you will have this influence, more than you have as an expert? 4. Better visibility. I hear this one a lot. And it’s connected with the more influence and power element described above, sometimes treated as one thing. “If I’m a leader, I’ll be more visible = I’ll have more credibility to make a real change.” It also comes with the visibility on the market or in the specific part of the industry: when I’m a leader, I will be more reliable, my LinkedIn will blow out and I will have countless invites as an expert / speaker / podcast guest etc. Is it really a truth? Can’t you be all of these as a real expert in your area? 5. More money. Here comes a catch. The money part most of the time comes at the very beginning of the list of reasons on why to accept the leader role. And you know what? It’s not always the case. I saw multiple examples of extremely skilled, well-known experts that earned way more money than their supervisors. Because their skillset was super niched out, and there were

11 August 2024 No Comments

Leadership

What a Leader Should Do When People Don’t Listen?

Did you ever had a situation when you’ve delegated a task, asked for something, gave a feedback or recognition and your employee didn’t listen? You thought that you’ve been crystal clear about your intention or what’s there to be done, but it didn’t land? Or maybe a member of your team even nodded their head, but it wasn’t delivered as you’ve asked? What comes to your head in the situations like that? What’s wrong with them? Or maybe it’s about me, I can’t even communicate with my own team? Let’s unpack it today and take a closer look on the root cause and potential solutions. Is it about them as employees… What makes a leader efficient and reliable? Once I was working with a leader in 1:1 mentoring process and he asked me this question: “Alex, what can I do so my team is more efficient? I do so many things, I give my people so much autonomy, they can do everything they want, but they don’t deliver things I ask them to. I would kill for so much freedom that I offer them.” Oh, here we go. The problem statement was “my people don’t listen to me, and they don’t deliver”. And the first question that I asked was: “Why do you think it happens?”. This leader looked at me like I was a crazy person, and he said: “It’s obvious: they’re disengaged and lazy”. The first thing that came to his brain. “Is this a fact or your interpretation of the reality?” He started to think. It took him a while, but afterwards he started to analyze. “Well… Sometimes when we are under a lot of time pressure, I’m more directive and distribute work among team members. We don’t have time then for discussions, it’s just a matter of delivering on a short deadline. I can tell that they work super efficiently then: like a pressure is a good thing for them”. Oh, here we go x2. In a lot of stories like that, the first thing of a leader is: it’s about them, not about me. And sometimes it really is about them. Lack of commitment, engagement, intrinsic motivation or skills: it can all happen. And we, as people, have different phases in our life: sometimes we are in an extremely good place, sometimes not so much. In a workplace, it’s our job as leaders to investigate what is the root cause of a certain behavior. Most of us are not psychologists or therapists, and it’s not our job to pretend that we are. But being curious, ask questions or make some statements that we’ll verify with an employee are tools to minimize the risk of the negative influence. In the example above, the time pressure and short deadline wasn’t the “motivator”. It was a directive channel of communication that the leader has used to distribute the work. Evidently his team consists of more Promoters and/or Imaginers than other PCM types. And notice what he said: “I would kill for so much freedom that I offer them”. So, by giving them so much of an autonomy he covers his own frustrated need, not theirs. The intention is good, but he’s not addressing the right need. … or maybe about me as a leader? We all have our own stories, experiences from the past, beliefs and convictions from our early childhood that shaped what we think and feel about ourselves and the world that’s around us. That’s perfectly fine: that’s what making us human. The question is: how much those things influence your leadership approach? You say: people don’t listen, I say: “why is that happening?”. Most of the time people don’t listen because you don’t speak their language: you speak your own and you expect for them to understand you. It’s like you speak English to a person who only speaks Spanish. The same part of the brain is responsible for using the foreign language as for using the language of different perceptions. If you talk data and I talk emotions, it’s almost impossible for us to get along. We just don’t understand each other, because we literally speak different languages. The same thing is with the way we speak, so the communication channels. As in the example of a leader above: he gave people so much autonomy, probably without being more direct and concrete about the specifics that the team was lost in the fog. He didn’t want to be too harsh or pushy (in his head), so he hasn’t decided to use the directive channel that his team actually needed. How we speak does matter: whether it’s about the words that we use or about the way we build the sentences (channels). People listen better when the communication is tailored to their needs, and there’s no one-size-fits-all. Solutions? Know your people. If you are not aware what are the personality Bases of your team members, come back to the PCM materials, then make strong hypothesis of it and test them in reality. You can always use the Process Communication Model questionnaire and have a crystal-clear report, but you can also handle this without it. Get a little knowledge and use it, one step at the time. It doesn’t need to be perfect at the very beginning: the key thing is that you start building this muscle of recognizing the Base, so you can more automatically go straight into the better communication. Remember which words and channel use to which type. It’s crucial to tailor your communication. If you are going to speak the language of your people, they will listen and deliver work. Write down on one piece of paper all 6 PCM types with their main key words + preferred communication channel. Have it somewhere close to your laptop, so you can use it any time you’ll have a conversation. We all learn and that’s fine to have a little help at the beginning. What matters at

27 July 2024 No Comments

Leadership

Team Conflict: Is It Always a Bad Thing?

When we hear “conflict”, we think “trouble”. When we hear “conflict”, we think “dysfunctional team”, where communication doesn’t work, and people have personal issues. Or when we hear “conflict”, we think that leader doesn’t know how to lead his/her team successfully. Is that really true? Why are we so scared of a conflict? What is the worst thing that can happen when there is a conflict in the team? What kind of experiences we have with the conflict that make us think and behave in a certain way when one appears? Why do we avoid conflict? The real question should be: why do we avoid doing things in overall? In the area of conflicts, it’s extremely visible: we avoid it, because we burned ourselves once or twice. Based on that we make this strategy to not get involved in any kind of “risky” situation: so, we sit quiet and just focus on living through another day. Is it really the best option we can get? When a lack of conflict is dysfunctional, not the other way around? One of the biggest experts of team development and leadership, Patrick Lencioni, years ago wrote a book “5 Disfunctions of a Team”. It is a really short story (doesn’t even look like a personal/professional development book), yet it’s very powerful. And there is one part that stopped me when I first read it: Lencioni says that one of the dysfunctions of a team is a fear of conflict. What? (On the chart on the left-hand side there are definitions of all disfunctions and on the right-hand side there are solutions, that answer the questions: what is the best thing we can do here for our teams?) If we stick to our old believe that a conflict is something negative and destructive – that it ruins the trust and good atmosphere in the team, how is it possible that it’s actually the other way around? When we avoid conflict, not speaking up and be open about what do we really think, feel, or observe in the workplace, there is a huge risk of not being as effective and efficient as possible. It’s also short sided: if we are not sharing it now, it’s going to backfire in the future. So, at the end of the day, it will bring worse result than we imagine now. What’s even worse, people probably will talk behind other colleagues’ or leader’s backs, and not saying anything out loud. We can imagine that it will bring even worse outcomes, like really ruining the atmosphere, creating space for psychological games and in a consequence: lack of trust. The fear of conflict can be one of the biggest barriers that will stop people from growth, thrive and being the best versions of themselves in a workplace. What can we do to change this mindset? How can we use conflict that nourishes our team? The key thing to understand is that a certain kind conflict is something that we can use. Sometimes it is, sometimes it isn’t, it really depends on what we are dealing with. There are 2 categories of conflicts, I call them functional and dysfunctional. What can we do with the dysfunctional conflicts? First and foremost: we need to map and name correctly which conflict is the real one in the situation we are dealing with. Without that, even the most beautiful strategy is not going to work, because we are going to answer to the wrong need. We’ll get frustrated and use all our energy badly. Focus on investigating will bring the best results, since then the solutions will be to the point: it’s more than certain that it’s worth investing time in this process. The bottom line The conflict is a huge, hairy, and scary thing that we often have very strong convictions about. We avoid it, by staying low, don’t speak up to not get into any confrontation. We do it because we don’t want to get hurt, expose ourselves to bad emotions, stress or feeling that we do not belong. Perfectly natural, there is nothing to be ashamed of. When we make a mindset shift: from fixed (focused on avoiding conflict) to a growth one, where we take into consideration that the conflict can be good for us, nourishing and interesting, we can gain more than we think. With remembering about having a good intention, being in OK-OK zone and with a goal of creating something extraordinary as a consequence of a passionate discussion, we can achieve the outcome that won’t be possible to achieve on our own. It puts old, good conflict in a completely new light. I believe it’s worth trying if it fits.

22 July 2023 No Comments

Leadership

TEAMING: Why No One Teaches How to Be a Good Team Member?

Did you ever noticed that we teach leaders in countless growth programs, workshops, or mentoring processes how to be a great leader, and we almost never teach employees how to be great team members? To follow the TEAMING idea? Why is that? Is it more important to have qualified leaders than people who know how to work well together? We know it’s not true. A part of successful leadership is to have a team that has an ability to cooperate effectively, ideally to like and understand each other as people. During my post-grad studies in Transition Management area, one of the lecturers brought to the class a book named “Teaming: How Organizations Learn, Innovate, and Compete in Knowledge Economy” by Amy C. Edmondson. And while having a conversation about the teaming, people, communication and how it creates great (or not so great) organizations, I’ve started to wonder how all those dots are connected. How one thing influences the other and makes success or failure at the end of the day? How to think about TEAMING: is it even the real thing? What is TEAMING? TEAMING is a mindset. Based on Amy’s book, TEAMING is more about “being” with others in a certain way than “doing” things. Of course, the behavior is an important part of the whole idea, so we can tell that “behaving” is “doing”. But it’s not the point. The point is that TEAMING covers the way of working, behaving, making decisions in work environment where we don’t have a luxury of a stable team structures. Where individuals, teams, departments, and projects need to work together somehow, while the circumstances change all the time. So, TEAMING brings to the table collaboration based on an eagerness to learn, be better every day and communicate as well as possible, despite the constant change that never ends. And it never will, let’s be honest about it. Do we ever think about the qualities of a good team member? We for sure can list very quickly the qualities of a good manager within 30 seconds. But how about team members? Recently, I did this exercise with one group of leaders that I facilitated the workshop for. I asked them to give 2-3 things that they believe are qualities of a great team member. The results came up like this. So, as we can see, there are a lot of things connected with taking responsibility and do the job, but mostly there are things connected to “being” with others. A person who shares knowledge, taking care of other team members, listen, be brave, mentor others etc. Not many “transactional” elements are there as we can see. Interesting, isn’t’ it? How to lead a TEAMING process? As leaders, we have a lot of influence (more that we think we have) on how the work environment looks like for our people. Pretty often we don’t use this power because we don’t believe that it would work, we don’t know how to do it, or we are afraid that we’ll get different outcome from what we aim for by certain actions. We don’t believe that we can actually change something. Leading in TEAMING means using the mindset that will allow people to be a better team member. It consists of three things: A leader is responsible for creating a workspace for people to thrive. It’s all we need to do. Why don’t we teach people how to be great team members? It’s not very intuitive to start from teaching people about being a good team member. Definitively more classical way is to teach leaders how to be great and lead others successfully. But that way, we put all responsibility on the leader’s shoulders. I’m not saying that leader don’t need to grow, have certain set of skills, behaviors or mindset. But when we think about improving the ability of being a great team member, we divide the responsibility into all people that making a team: manager AND team members. Both parties need to participate in the process of team creation: it influences the level of engagement, being in control and a part of something more than just my own scope. Why don’t we do it more often? Maybe because it requires a mindset and approach shift, a creation of a new one to cover the different perspective. And it can be difficult, sometimes going far away into the stretch zone and recreate the growth options we have for people in the organization. What do we need to make that shift? Wouldn’t it be more efficient, nice, and engaging to have more than one people who takes care of different team building elements? Imagine that we all are taking part in building the environment where people are highly motivated, performing very well, create space to give different ideas and have sparing partners to discuss them? Where we learn from each other, share knowledge and the best ways of working? Sounds pretty cool to me. And for you?

7 July 2023 No Comments

Leadership

Leading With Agility: 3 Ways to Do It Well

Agility, being Agile, using Agile tools. For the last couple of years those words or phrases became viral: there are so many training sessions, certification programs, workshops and growth paths connected with this. Thinking in an agile way or leading with agility appeared in the job descriptions, since it looks like a leadership skill that is necessary in these crazy, fast pacing time where things are changing all the time. And yes, it is a quality that can be extremely useful, because the change was, is and will be with us no matter what, regardless of the period of history we live in at the certain moment. But I’ve seen many times that this subject was copied and pasted from the project management books (literally 1:1) and not really tailored to the context of managerial work. There are many common points of working as leader with the team and while being a project manager, but there are also many differences that need to be taken into consideration. To have useful tools, that can be implemented successfully, without frustration that it doesn’t work, or is not applicable at all to the certain circumstances. So today, we are going to go deeper into the subject and see how to lead teams with agility in 3 areas by using what is the best in agile into the reality of a manager. 1. Reshape your mindset (from fixed to growth) Leadership agility is a set of competencies, abilities and attitudes. But the most important thing of all this is mindset. Mindset combines all the thoughts, convictions, beliefs and abilities we have, and it creates the way we look at the world. These are the glasses that we put on to see and interpret what is happening around us. A leader that has a fixed mindset sees the world of restraints, sometimes without a perspective for it to improve. This person operates daily based on thinking about the change as a threat, something that can rob him/her from what they’ve work on so hard for years. They see new things as challenges to the status quo that are in their comfort zone, often by using the sentence: “it always worked, why to bother changing it?”. A leader with a growth mindset at the other hand has an open-minded perspective, she/he thinks holistically, looking for opportunities and space to learn every day. Every mistake is a chance to learn, be better next time and have a constant possibility to try different approaches, ideas, making their workspace a better environment for their people. When you have a fixed mindset as a leader, you will probably never go to the agility leadership space. Agile means adaptive, changing regarding the circumstances, tailoring the approach, response or reaction adequately to the current situation. To modify the way of leading people and business as needed. People with fixed mindset are not that flexible, they are not going to be able to do it. If you want to be an agile leader, you need to make a shift in your mindset. Move from fear to courage. From ended version to the iterative one, with a constant possibility to improve and adapt. Why it is important? Because if you have a fixed mindset, your people will have it too. They won’t grow exponentially; they are not going to be high-performing teams with an ability to achieve anything they want. They’ll stay in their comfort, safe space where it’s cozy and warm. But there is no chance to thrive in the comfort zone. 2. Look for opportunities to learn all the time Once the right mindset it there, the next steps on the journey are possible to implement. Leading with agility requires learning all the time: trying to find the best options, to improve the ways the team works, operates, solve problems or makes decisions. For a leader that works with people in that way, it’s crucial to seek for opportunities to grow every day. As mentioned in one of the previous articles: “If you didn’t fail today, it means that you haven’t pushed yourself hard enough. Be better tomorrow”. If you make a mistake, ask yourself: “What have I done well? What could I do better next time?”. Being an agile leader means using the right tools. Use retrospective with yourself on a daily/weekly/monthly basis. Invest 3 minutes of your time each day to see what went really great, and what could have been better. It’s not a lot of time: every person can manage to do it. The key here is to prioritize it, to know what kind of advantage it brings to your table. That’s how we learn: remember 70/20/10 rule. 70% of the learning comes from day-to-day tasks, experiences, projects and many different situations we face. 20% is mentoring, feedback, observing others. And 10% is formal (or less formal) education, workshops, studies etc. Use your 70% daily, the best way you can possibly do it. Be mindful about what you do with your time, how you talk to your people, how you solve problems or create space of others to solve it by themselves. How you pass the responsibility to others, how you strengthen your team to be in charge of what they do. How you delegate tasks 100%, without being a nano manager, but with a trust in employees: that they’ll do their best to cover it, in the best quality they can. Talk to other people that you find experts in your field. Share knowledge, ways of working or experience you gathered all along the way, be curious about their experiences and learnings too. Follow them on social media, read or listen to the books, get inspired, try what they’ve done to see if it can work in some way in your case. Life the life-long learning value: this is the key to lead with agility. 3. Be adaptive, react and let people do the same Agility means adaptability. Reacting to changes, making the best of them.

23 June 2023 No Comments

Leadership

5 Types of Challenge That Each Leader Can Face

Being a leader is a difficult job. If you are a leader and nobody never said that to you, that means the very first offer to cover a leadership position you’ve got was not prepared very well. When we take a manager’s or leader’s job, most of us don’t know what kind of tasks and types of challenge are there, waiting to welcome us on this new journey. Many leaders on the first stages of this career path are frustrated, shocked, angry, sometimes sad. Basically it’s the whole Kübler-Ross grieving curve: we experience all of those emotions that we feel while grieving or going through any other change (positive or negative) in our life. That’s mostly because we are not prepared properly to what we are going to face in real life. It’s not only a fancy position name, more money, prestige, power or a better parking spot. What’s more important: the whole palette of people’s needs, emotions, reactions, personality types, communication styles and needs, talents, struggles and many, many more. Today we are going to cover 5 of the most common types of challenge that you can face as a leader and we’ll try to give you some answers in terms of what you can do to either overcome it, or to deal with every challenge in the best possible way. 1. Lack of motivation / engagement When do you know that your employee has a low level of internal motivation? What kind of behaviors are telling you that a certain person is not engaged? Usually you can see a decrease in efficiency and effectiveness, lower mood, an easiness to get into distress, higher possibility to get frustrated, irritated or just tired more frequently than in the past. You can observe that the employee doesn’t care about other people, sometimes saying not very flattering things about their or other teams, or even the whole organization. You can also tell that this person is never happy: whatever you do, they always find something that is not perfect enough for them. Sounds familiar? Those behaviors are one of the hardest things to deal with, since no one wants energy vampires to be in their lives, not to mention those people who can directly influence their work effects. And it’s super easy to go into this rabbit hole with your employee: to support them, to show them that you care and at the end of the day, just sit in the corner and whine with them. But after a while we just don’t want to create any more new solutions if an employee is not eager to change their way of working or behaving. Pretty often managers are not familiar with the real reasons why their employees are not motivated or engaged as they “should”. They don’t dig deeper into the subject, don’t ask questions and are not curious about the answer. They assume that it’s about money or a burnout connected with being in one work place for too long. And in 80% of the cases it’s not true. What you can do as a manager is to get to know what is the real reason of being in this state of mind. Maybe it’s something personal, troubles at home or with their health? Maybe it’s lack of growth opportunities, learning, challenge or mentoring and not a money thing? Maybe it’s about the mismatch of the position that this person has at the moment with their talents, skills and plans for the future? The possibilities are endless, but we need to get to the truth to act accordingly. If you don’t have the real reason, you can’t tailor the solution with an employee to respond to it in a good way. So it becomes a challenge that you can’t overcome. 2. Weak communication / not answering the questions I guess most of us had more than one situation in our life when you ask a question and don’t get the response we aimed for (or there is no response at all). For example, you ask your employee what can you do to support their career development. And you get the response “I don’t know” or “nothing”. Or when you see that your significant other has a bad mood and you ask “what is it?” and they say “nothing”, when it’s clearly something going on. Weak communication can mean something different for each of us: sometimes it’s a complete lack of communication (i.e. a person doesn’t speak or answer a question), sometimes a person is not clear, or not responding directly. In other cases people can be triggered somehow and respond goes from the emotional side of themselves, i.e. from anger or sadness: not necessarily adequately to the situation. For some people a problem itself is the way people communicate, because it’s really far from how they talk with others. What can manager do to improve this area? PCM can be a good start: it will give you a lot of answers to the questions about why people react in a certain way in the communication-related situation (so let’s face it: 90% of the professional cases we face every day). When you have information about the way you communicate and how your people communicate it’s easier to understand, analyze and improve the way every side communicates in each situation. The second thing can be checking the needs (hungers): does your employee has any frustrations in this area? Maybe they are a high structure need and there is a mess in the organization? It can be a source of this lack of communication (if I don’t have my structure, I’m not taking with others until I have what I need). You can take a look on this space and act on it to reduce the frustration: it can be a game-changer for you and for your employees. 3. Personal / professional development aversion Did you ever experience a situation with an employee when you started to ask questions about their growth or

6 June 2023 No Comments

Leadership

How to Manage a Team in a Constant Change?

When we are managers, or we want to become ones in the nearest future, we often realize in a certain moment that there are so many things we need to cover in this role. Being Hiring Manager and recruit new people to the team. Onboard new hires. Organize and conduct team meetings (weekly, bi-weekly, monthly), 1:1 meetings with every person in a team (weekly, monthly, quarterly), summary meetings (monthly, quarterly). Taking care of the team development (on individual and on team level), answering their questions that never end (especially during the time of change). Solving problems, conflicts and other issues that appear on a daily basis. And at the same time, we need to deliver business, by covering endless tasks, participating in other meetings, learning all the time how to be a good manager. And we need to do all of those things in an environment that changes all the time. The history of the world shows us that there are periods of time where things were more constant, but most of the time we are a part of some kind of transformation, transition, a constant change. And for a manager, this lack of stability and uncertainty is one of the hardest elements of the work environment that influences our plans, actions and decisions that we make every day. Because how to build a strong, high-performing team, full of engaged people that will deliver results no matter what happens? How to do it when we already know that the change we face will never stop? That we need to operate in the circumstances that are mostly unpredictable? Let’s dig deeper into this subject today. Why the change never ends? Interesting thing about the change is that we are so afraid of it, most of the time we resist it, because we think that we are going to loose something when the change will come. Or we are angry that somebody will change something and we are will need to adjust, AGAIN, and it makes us feel like that. But at the end of the day, when we get used to the new reality, we are quite happy about it – sometimes even that much that we don’t want to come back to the previous scenario. Example? Remote work. When the pandemic came, a lot of people needed to change the way they were working from being at the office, to being at home (of course if the type of the work allowed it). It was dramatic in many cases: living in 2-room apartment, with 2 kids, working partner and a dog. Or living and being alone all the time what brought more depression that anytime before. Weak internet access, lack of technological equipment or abilities to work or learn remotely. Many people were whining that they can’t focus or they never finish working, because their computer is always turned on. And now? Mostly it is a wave of huge rage when organizations have started to decide that employees should come back to the office, mostly in a hybrid mode. And in many cases it is a no-go, people refuse openly and start looking for another job that will allow them to work remotely 100%. Crazy, huh? The change never ends because the world develops itself all the time: it is the nature of it. There is a saying that if you don’t grow, you go backwards. That’s true when we think about the individuals, teams, organizations and the whole world. And it happens because we want to be better, smarter, we learn and we automate things. We want to do things smarter, using less time and more technology if possible to achieve better results. To not learn one thing or a skill for 20 years, but to spend couple of hours and learn from people that have already done the life work in a certain area. Changes making us feel in a certain way, no matter if they are positive or negative. In most cases we can’t control it, but what we can do is to make proper decisions to use those changes the best possible way. What is the most important for people? In the world of a constant change, managers need to have a proper strategy and tactics to work with it no matter what kind of circumstances comes. It is too frustrating and too exhausting to make a decision how to operate in the situation of change differently every single time. That’s why it’s helpful to have a framework that you can use every time and you adapt it however the situation requires you to act. What is the most important for people in any situation of a change that the organization can face? How to come back to OK-OK position to lead the change successfully? Sometimes you as a manager don’t fully agree with the changes or decisions that are being made in the organization. And that’s ok – it’s not physically possible to agree with everything. All of us have unique set of values, things that are important for us or those that we don’t accept. But the leadership function has its own rules that we need to follow: we accepted it once we agreed to have this position. Some of us are not aware of it from the very beginning, but it’s crucial to understand it to be a successful manager. As a manager you are a part of the organization and you are responsible for its success or failure. On a business level, but mostly on a people level. It means that you are the voice of the company that your people hear in the clearest way. And the way you communicate is often the first thing they hear, so they learn from it the most. When you don’t agree or have a very strong personal opinion about a change that is happening in the organization, it is a high risk that you won’t be in OK-OK position that will allow you

25 April 2023 No Comments

Leadership

5 Things That Managers Can Do So Their People Don’t Quit

Great resignation. Employee market. Huge employee gap. The lowest unemployment rate in years. We see and hear all of that, now maybe even more than ever. Labor market shifts on its own, as well as many organizations needs to rethink how they operate on a daily basis. Regarding their cost and organizational structure, strategy, focus, goals and leadership condition. And while some of them deal with necessary lay-offs, some have quite the opposite challenge: their (mostly) the best employees quit and take another job externally. Taking into consideration few different studies, approximately 40% of employees think about or act towards a job change. It’s a huge number of people in the organization that for some reasons started to lose or lost their engagement in a current place. What is in top 5 reasons employees quit their jobs? Poor management is in top 10 as well, don’t worry. Covid time changed the order a little bit, point 4 and 5 are connected directly to the situation during and post pandemic. More about that further in the article. So taking all that into consideration – what you can do as a manager so your people don’t quit? Here are 5 things I believe are the most valuable for you and for your people, regardless of the branch, sector, size of the company or space that you work in. 1. Use TRS (Total Reward Statement) before they quit Nobody teaches managers how to talk about money. We talk about feedback, goal setting, delegating tasks, strategy, team building etc., but when we think about money issues, discussing raises, levels of bonuses we get uncomfortable. It’s connected to two main things. 1. Money is a taboo in a certain culture/country – it’s rude to talk about it openly. 2. We don’t know how to talk about money, especially when we know that there is no space to offer a raise or any additional bonus, so we procrastinate the conversation. So I say it’s about the time that we start talking about money as openly as about any other aspect of work. And you as a manager can learn how to lead a conversation around it, it’s a competence like any other one. Total Reward Statement (TRS) is a tool that you can use to talk about money-related subjects with your employees. Most of the time we don’t count everything that employer gives us, we only see the amount of money that appears on our bank account once a month. And in most of the cases it’s so much more than that. By using that you can show your employee what (on a monthly/quarterly or yearly basis) is the total investment in them that organization makes. What else can we show in TRS, besides of a basic salary? When you make a sum of everything that a certain employee uses (approximately, it’s not about counting every single dollar that organization spend on one person), the conversation around money might starts to look differently. Our employees often don’t see the bigger picture and don’t understand the scale of money that is invested in them. Of course if the organization pays under the market, it’s another story – the question is if you as a manager has any influence to address the pay gap in your team. If yes – do it, as soon as possible to minimize the risk of your people quit in the nearest future. If no – think what other elements in TRS you can use to fill it somehow until the times are better. 2. Co-create career path with your employee The second one on the list of arguments why people quit is a lack of development opportunities. I hear it a lot. Sometimes this reason is true, but in many cases it’s just an excuse or a lack of knowledge. The first question I ask every single time when somebody comes to me and tells that there are no opportunities for them to grow in this company is: “what did you already try?”. This question appears as such a strong one that sometimes people don’t know how to answer. They start with: “I tried everything!”. So we talk about what this “everything” means to them. Very often it appears that they didn’t do anything in particular, 80% of the cases didn’t even have a quality conversation with their manager about it! It’s insane. They didn’t start it and their manager didn’t start it either. Nobody says anything, counting on that the other side WILL GUESS what is at need at the moment. Bs, it’s not going to happen. So if you are a manager – it’s your job to trigger the conversation about development of your employee. Of course I advise to have a co-creation partnership during the process, not following the idea that you are going to make a plan that your employee will follow. It’s not that engaging when we compare it to actually working together. Quick question: when was the last time you talked with your employee(s) about their professional/personal development? Answer honestly, no one’s judging you. First step of every growth is self-awareness. Plan the space to talk about it, on a regular basis. Ask your employee how often do they need to talk about it, make check points. Don’t guess, don’t assume. Ask questions, listen and be adaptive. Share responsibilities – don’t take everything on your back. The owner of personal development is an employee, always. When they decide to leave the organization, their growth goes with them. It doesn’t belong to you, or the firm. It’s important to say it out loud, to cut the unhealthy and unrealistic expectations. Be honest and transparent about what is possible and what not (at the moment), avoid being cruel though (some managers like to use the “tough love” tool). Our intention is not to scare a person away form taking the responsibility. Our goal should be to encourage them, show them the way, guide them, give feedback on

3 February 2023 No Comments

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