Lemanskills.com

Process Communication Model (PCM): Rebel

“Wooooooow, it’s soooo aweeeesome!!!”, “I like this idea, and this one sucks.”, “It’s plastic bombastic!”

Do you know a person or two who speak that way? And yes, I mean an adult, not a kid or a teenager.

The person that reacts really vividly to what’s happening, that says openly whether they like or dislike ideas, clothes or food?

That’s the Rebel.

The fourth out of six personality types in Process Communication Model. We’ve started the story about PCM HERE and then we’ve described Persister, Thinker and Promoter.

Today we’re adding another piece to our PCM puzzle, so we understand different people once we meet them, have them as team members or stakeholders in different circumstances (professional and private). For those of us who has little Rebel energy, this one can appear like a crazy person. Why? Let’s unpack it today!

 

How do we recognize Rebel?

 

Rebel is a person who experience the world through the lens of reactions. Most of the time, they react right away with a strong “like / dislike” statement. They either go for it or leave it and never start doing something. They have this free child energy that allows them to feel joy, excitement, experience the world with the enthusiasm that we often loose along the way.

How to recognize a Rebel in the Base of personality? Again, the easiest way to make a strong hypothesis is to look for the key words that the person uses the most.

For Rebel it will be: “Wow!”, “Awesome!”, “I like / dislike this!”, “Cool!”, “Amazing!”, “Oh, how disgusting!” They will use slogan words quite often as well.

They say all that because they want to invite us to express our own reactions. It’s because they need to be in authentic contact with others, that’s how they feel that they belong and are accepted. They are extremely creative, thanks to their open-minded heads. A Rebel can be a great member of a team (or project team) at the very beginning of the initiative, when we brainstorm. They can figure out a big number of ideas, sometimes super weird or that seem impossible to implement. Those ideas that i.e. Thinkers or Persisters would never come up with.

The recognition of Rebel r is also easier when we look on their non-verbal communication: most of the time their face is extremely emotive, with a lot of mimics on it. Their voice is changing, modulating to express the proper emotion and reaction they aim for. They move their body a lot, using a lot of gestures to emphasize what they want to express.

If you see and hear it, that’s a strong indicator that there’s a Rebel in the Base on the other side of the communication process. How to use it to get along with that kind of person?

 

What does Rebel need in communication?

 

  • The Rebel needs communication process where they have a chance to express their reactions. Extremely important for them as well is to have a space, where they can go into contact with others, by exchanging those reactions.
  • To be efficient in communication with Rebel, we need to use emotive channel of communication. It means that we need to reach to those higher levels of energy we have (for some of us it can be pretty demanding) to get into the positive exchange as a start of a conversation. That means that asking questions or directly saying what’s there to be done won’t work in Rebel’s case. How to do it? Using the same example as before: when we want to delegate a task, so a chosen employee covers it, the great approach will be energizing the conversation first. “Hi Bob, it’s dope to see you! Did you see this game on Saturday? OMG it was nuts! (you talk for a while so the Rebel can give their reactions too). And by the way, I have this task, it’s pretty awesome, you up for a mission?” For them it needs to be fun, even if for us it seems ridiculous. Once they are on board, we can talk about the details (scope, deadline, support, required learning etc.).
  • They value Laissez-faire interaction style. It means that they need freedom, autonomy and space to be creative and deliver things. One of the worst things that we can do while getting in contact with Rebel is to be too directive, asking questions, especially a lot of them won’t work very well too. Yes, they need structure and clear contract on what’s there to be done and for when but too much of a control or asking them in detail what they do will bring us the opposite results.
  • Rebel seek to answer the existential question: am I accepted? It’s good to feed that question, especially when we see that Rebel is under some kind of stress or pressure. For them the following equation is the only truth.

 

I’m accepted by others = I’m valuable as a person

 

  • One motivational need attached to this PCM type is contact. It’s important to know it, since when those needs are not met, Rebel goes into distress and loses access to their skills, abilities to think clearly. Contact means that we are going actively in positive interaction with other people. We are seen as important part of the conversation, exchange of ideas, and sometimes just a person who can change the temperature in the room for the better. We can feed the need of contact by getting into the conversation or positive exchange, even when we don’t feel like it at the moment or it doesn’t seem logical.

 

When do we know that Rebel is in distress?

 

Just a reminder: distress is negative stress, that costs us (and our environment) something. We are in distress when our motivational needs are frustrated and to cover them (in a really bizarre way), we into the distress sequence. How does is look like for a Rebel?

  1. Driver: I need to try hard for you (meaning: I’m OK only if I try hard). On this level, Rebel often says that they don’t understand things, by saying that they just don’t get it. That mechanism invites others to think and resolve issues for them (since they don’t really get it). When we see that kind of behavior, we can offer positive contact by saying something like: “Oh man I hate when it happens to me! C’mon, let’s figure it out together!”. That kind of reaction will take Rebel out of the rabbit hole and get them back to OK-OK space.
  2. Blamer Mask. Like Promoter, Rebel also wears a blamer mask on the second level of distress. The difference is that Promoter blame others that they are not strong or immune enough to conquer the world. For the Rebel it’s more vengeful, they blame others for things that i.e. they didn’t deliver. They always find an external circumstance (a.k.a. other people) that are responsible for the lack of effect or work delivery. Again: they do it because they lack positive contact and that is an approach they choose to get in any contact, even if it’s negative like that one. It’s also their way to not take responsibility which is their issue in overall.
  3. Cellar: At the end, Rebel is going into the mode: “Watch me! I’ll show you and then you remember!”

As you can see, being in distress is an algorithmic body and brain response to not having covered the motivational needs. This sequence is repetitive, happens every time that a person is triggered in any way. The whole sequence can last 30 seconds (literally) or can be longer. The more frequently we go through the whole path (3 steps), the more “coupons” we collect to pay them out.

That’s why it’s so important to stop the vicious cycle as soon as we realize that it starts: the sooner, the easier it will be. And remember that we can cover the needs on our own, but also, we can ask the people around us for support. We can make a little contract with people in our environment (private and work) that stands: “if you see that X and Y behavior is starting within myself, please react with a proper needs’ coverage. That way I will come back to myself faster, and nobody gets hurt”. It’s especially important on the Mask level, since when we are there, often we don’t think clearly, so it’s super hard for us to cover our own needs properly.

 

The bottom line

 

The Rebel is another great player in a team. Especially when you need creativity, generating ideas, solving problems when others are stuck. Their beautiful brains can create so many ways to do so, that may seem a little outrageous or crazy for others (especially Thinkers and Persisters, as mentioned above). Because they have a high level of energy, Rebels can be perceived like ADHD (non-clinical), with endless source of optimism, joy or enthusiasm for others.

In the dark world that we often experience, having those people is especially valuable. They make us laugh, sometimes see a different perspective or get a sparkle that will move our thinking and doing into direction that we’ve never saw before.

Of course, under stress it’s harder since the Rebel won’t deliver on time, will blame others that they didn’t do their job and will find all the excuses in the world. But after getting over with that behavior and going into OK-OK zone, we can create an extraordinary value.

That’s what the Rebel is for.

Udostępnij

Komentarze

0 0 votes
Article Rating
Subscribe
Notify of
0 komentarzy
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

Czytaj także

Leadership

Communication Intelligence (CQ): A Key to the Effective Leadership

In the ever-evolving landscape of work, where collaboration and innovation are necessary to survive on the demanding market, one skill stands out as a game-changer: Communication Intelligence (CQ). As a tech leadership expert and someone deeply invested in helping leaders and teams create environments where people thrive, I cannot stress enough the importance of mastering CQ. It’s not just about talking or listening; it’s about understanding, tailoring, and connecting. Let’s dive into what CQ is, why it matters, and how we can build this skill: both as leaders and team members.   What Is Communication Intelligence (CQ)?   At its core, Communication Intelligence (CQ) is the ability to adapt your communication style to connect effectively with others. It’s about being aware of your own communication tendencies while recognizing and responding to the diverse preferences of those around you. Think of it as emotional intelligence (EQ) but focused specifically on how we exchange information, ideas, and emotions. CQ involves empathy, adaptability, and clarity. It’s not just about what you say but how you say it—and how it’s received. Mastering CQ means being intentional in your interactions and ensuring that your message resonates with the person or people on the other side.   Why Is CQ Essential for Leaders and Team Members?   In my work with leaders and teams, I often see how miscommunication can ruin even the best intentions. A lack of CQ can lead to misunderstandings, conflict, and disengagement. On the flip side, strong CQ fosters trust, collaboration, and alignment: key ingredients for both thriving teams and great business results. Here’s why CQ is crucial: #1 For Leaders: they set the tone for communication within their teams. If a leader lacks CQ, they risk alienating team members, failing to inspire, or unintentionally creating a culture of fear or confusion. Leaders with high CQ can tailor their messages to motivate diverse individuals, navigate difficult conversations with grace, and build an environment where everyone feels heard and valued.   #2 For Team Members: in a team setting, CQ helps individuals collaborate more effectively. When team members understand each other’s communication styles, they can avoid unnecessary friction and build stronger relationships. High CQ also empowers individuals to voice their ideas in ways that resonate with others, fostering innovation and mutual respect. Understanding what high CQ looks like (and what it doesn’t) is key to developing this skill. Let’s explore some examples and anti-examples.   Examples of High CQ Behaviors: – active listening: truly hearing what someone is saying without interrupting or jumping to conclusions to soon, – tailoring messaging: adapting your tone, language, or delivery based on the audience. For instance, explaining a technical concept in simple terms for a non-technical stakeholder, – understanding in action: acknowledging someone’s emotions and needs before moving to problem-solving. For example, saying, “I can see this situation has been frustrating for you” before diving into solutions, – clarity in feedback: providing constructive feedback that is specific, actionable, and framed positively. And what’s even more: giving people space to take it in and make a decision what they want to do with it (take or discard), – proactive negative conflict resolution: addressing misunderstandings early rather than letting them grow and eat people alive. And remembering that not all conflicts are bad (actually a fear of conflict is one of the 5 Dysfunctions Of The Team by Patrick Lencioni).   Anti-Examples of Low CQ Behaviors: – interrupting or talking over others: this signals a lack of respect and can shut down meaningful dialogue. It also means that you don’t care about the other person, or anything they say or think, – one-size-fits-all communication: using the same approach for everyone without considering individual preferences or needs. There’s only 17% of chances that the person next to you prefers your communication base. That’s why listening and tailoring is so important: to get the stakes higher than that, – ignoring non-verbal cues: overlooking body language or tone that suggests someone is uncomfortable or disengaged. We have 4 things we can observe: mimics, ton of voice, gestures and posture. Ignoring those non-verbal imformation is going to cost us a lot, – defensiveness in feedback: reacting negatively when receiving constructive criticism instead of seeking to understand, ask more questions, be curious about what the other person wants to say to me, – avoiding difficult conversations: failing to address issues directly, leading to confusion or resentment. And the further it goes, the worse it becomes: it’s really difficiult to stop the huge snowball. So what we can do to avoid those anti-examples?   Use PCM to Build it!   One of the most effective tools I use when working with leaders and teams on CQ is the Process Communication Model (PCM). PCM provides a framework for understanding different personality types and their communication preferences. It’s like having a map that helps you navigate the complexities of human interaction. So why PCM is a good idea to support buildling a high CQ level? It gives you bigger self-awareness: start by identifying your own dominant personality type. This helps you understand your natural communication style and potential blind spots. With whom it’s super easy to go with and when it will be a bigger challenge. It equips you with higher ability of observation: pay attention to the verbal and non-verbal cues of others to identify their preferred communication style. For example: – A Thinker might appreciate detailed agendas and logical arguments. – A Harmonizer may respond better to warmth and emotional connection. It gives you a reason to adapt more: tailor your communication to match the other person’s style. If you’re a Promoter speaking with an Imaginer, slow down and give them time to process rather than pushing for immediate action. It shows you how to practice under stress: PCM also teaches us how stress impacts communication. For instance, under stress, a Thinker might become overly critical, while a Rebel might resort to sarcasm and manipulation. Recognizing these patterns helps us respond constructively rather than

Czytaj dalej
Leadership

3 Lessons on How I’ve Wasted Time as a Leader

As leaders, time is one of our most valuable resources, yet it’s one we often misuse without even realizing it. Reflecting on my own leadership journey, I’ve identified three significant ways I’ve wasted time (at least, so far). These lessons and the things I’ve started to do differently as a positive consequence of them have not only shaped how I lead today but have also helped me become a more effective and focused person. My goal by sharing these lessons is to help you avoid some of the same pitfalls and grow as a leader. Regardless of where you are on your leadership path.   Lesson 1: Waiting for Perfection   One of the earliest and most persistent mistakes I made as a leader was waiting for perfection before making decisions or moving forward. Whether it was launching a new product, rolling out a process change, or even sending an email to the team or organization, I would delay action until I felt everything was flawless. My belief was that perfection equaled success. However, especially in tech world, where innovation moves at lightning speed, waiting for perfection often means missing opportunities or waisted time. I remember one situation vividly when my team had developed a very promising growth program for the leadership team. Instead of releasing an MVP and iterate based on peoples’ feedback, I insisted on refining every detail before launch. By the time we released it, some of the needs where already covered and part of the program was pointless. Solution? My turning point came when I embraced the concept of “progress over perfection.” I began to prioritize speed and adaptability over getting everything right the first time. One of the tools that helped me was implementing agile tools within my team. By breaking projects into smaller, iterative cycles, we were able to deliver value faster and make improvements based on real-world feedback. I also adopted a mindset shift: I stopped seeing imperfection as failure and started viewing it as an opportunity to learn and grow. Now, I encourage people I work with to release early and often, knowing that we can course-correct along the way. This approach has not only saved us time but has also fostered a culture of innovation and showing people that adaptability is the most important thing when we want to achieve a lasting success.     Lesson 2: Looking for an Ideal Candidate   Another way I wasted time as a leader was obsessing over finding the “perfect” candidate for open roles on my team. I would spend months searching for someone who checked every box on the job description: SME skills & knowledge, cultural fit, growth potential. It was only to realize that this person rarely exists. I recall one hiring process where I was looking for a senior facilitator to lead a critical growth project. I turned down several qualified candidates because they didn’t meet my impossibly high standards. In the meantime, the project has begun, I needed to deliver most of the things on my own. I was exhausted, my other tasks were put on hold since it was impossible for me to do everything. I finally made a hire, and it became clear that many of the “must-have” qualities I’d been fixated on weren’t as critical as I thought. Solution? I learned to focus on potential rather than perfection when hiring. Instead of searching for someone who ticks every box, I now look for candidates who demonstrate a growth mindset, strong problem-solving skills, and the ability to adapt to the changing needs of the business.  To make this shift, I changed a little the hiring process to include scenarios and problem-solving exercises that reflect real challenges that we face. This gives me better insight as a leader into how candidates think and approach problems rather than just their resume qualifications. Additionally, I started investing more in onboarding and training. By providing new hires with the tools and support they need to succeed, we’ve been able to develop talent internally instead of waiting for the “perfect” external hire. This not only saves time but also builds loyalty and engagement within the team.   Lesson 3: Focusing on the Wrong Things   As leaders, it’s easy to get caught up in tasks that feel urgent but don’t actually move the needle. For me, this often-looked like micromanaging or spending too much time on operational details rather than strategic priorities. I remember a period when my calendar was packed with meetings about minor issues: approving small budget requests, troubleshooting technical things on the e-learning platform, or reviewing every slide of the training deck. While these tasks felt important in the moment, they distracted me from higher-level responsibilities that nobody can do, but me. The result? Burnout for me and frustration for my team, who felt stifled by my constant involvement in their work. Solution? The first step to breaking this cycle was learning how to delegate effectively. Even if I teach others how to delegate, I sometimes struggle with giving things away since I know exactly how to do them on my own. I realized that by holding onto tasks that others could handle, I was not only wasting my own time but also robbing my team of opportunities to grow and take ownership. I started by identifying tasks that didn’t require my direct involvement and assigning them to team members who were capable (or could become capable with some guidance). To ensure success, I provided clear expectations and allowed space for mistakes. The real space, not only on the paper. If team doesn’t make mistakes that means that they never try doing something new or different. And I don’t want that kind of stagnation and fear in my team. I also adopted a strong system for prioritization. Always using the check point on how this task makes an impact on our goals, we all know how to choose when the task list is endless. This helped me stay aligned

Czytaj dalej
Leadership

Why Leaders Quit Learning and How to Overcome It?

In today’s fast-paced world, the importance of continuous learning cannot be overstated, especially for leaders. However, many leaders find themselves ceasing to learn over time, which can have huge (and negative) effects on their organization, team and their personal growth. Understanding why leaders quit learning and finding solutions to these challenges is crucial for sustained success. Here are five essential reasons why leaders stop learning and how they can overcome these obstacles. 1. Success is already achieved, right? Many leaders become satisfied after achieving a certain level of success. They feel that their current knowledge and skills are sufficient to maintain their position and continue leading effectively. This state can lead to stagnation and a lack of innovation: can be a fog that stop us from seeing things clearly. Sometimes it’s also connected with: “I’ve learned something 2/5/10 years ago and it worked. Why should I bother learning something new?!”. Sure thing, we can use the knowledge and experiences from the past. But we also know that the world changes all the time. And the speed of those changes is extremely high. Solution? Leaders should cultivate a mindset of lifelong learning. Embracing the idea that there is always more to learn can keep them motivated. One practical approach is setting personal learning goals each year, quarter, month (or even a day), such as reading / listening to a certain number of books, attending workshops, or enrolling in online courses. For instance, Bill Gates is known for his habit of reading 50 books a year, which keeps him informed and inspired. 2. Overwhelmed by Responsibilities Leaders often juggle multiple responsibilities, leaving them with little time or energy to focus on learning. The demands of their roles can make it challenging to prioritize personal and professional development. AKA: “I don’t have time or energy”. This sentence barely goes through my throat since for me, there’s no such thing as lack of time. It’s only a lack of priority. Solution? Task and energy management is a key. Leaders should schedule dedicated time for learning activities, just as they would for any other important meeting. This might include setting aside an hour each day for reading or listening to educational podcasts during commutes. Additionally, delegating tasks and empowering team members can free up time for leaders to focus on their growth. The key is to get the time back, not to use constantly the old excuse. Einstein said that the definition of insanity is doing the same thing over and over again and expecting a different result. I couldn’t agree more. 3. Fear of Vulnerability Admitting a lack of knowledge or skill can make leaders feel vulnerable, especially if they believe it might undermine their authority. This fear can prevent them from seeking new learning opportunities. Also, it’s necessary to step into the uncomfortable while learning. It might mean making mistakes, that… other people can see! (OMG, that’s the end of the world!). We have so many limiting beliefs in our brains and this on should be on the top of our lists to exchange with a new one immediately. Solution? Embracing vulnerability as a strength rather than a weakness is essential. Leaders can create a culture of learning within their organizations by openly sharing their own learning journeys and encouraging others to do the same. For example, Satya Nadella, CEO of Microsoft, promotes a “learn-it-all” culture rather than a “know-it-all” approach, which has been instrumental in transforming the company. 4. Lack of Feedback Without regular feedback, leaders may not be aware of areas where they need improvement. This lack of insight can lead to a false sense of competence, discouraging further learning. And there are so many new skills (technical / SME-oriented, and social / leadership) that sometimes we simply don’t know what to choose. It’s not surprising! And when we don’t know where to focus, we often choosing not doing anything at all. Solution? Seeking feedback from supervisors, peers, mentors, and team members can provide valuable insights into areas for growth. Leaders should actively solicit constructive feedback and use it as a foundation for their learning plans. Implementing a regular asking mode, even if it’s just sending a short e-mail to 10 people once per quarter with the note: “Hi! I just wanted to ask you for 2 things. What I do well when we work together? What can I do better?” This way we actively seek information with examples from people that can really answer those questions. Easy, simple and doable: how does it sound as a quick implementation idea? 5. Rapid Technological Changes The rapid pace of technological advancements can be intimidating, especially for leaders who are not tech-savvy. The fear of not keeping up with the latest trends can discourage them from trying to learn about new technologies. 2 weeks ago, I’ve started a new growth path in one of the companies I work with. I included some AI tools to show them how they can use the tech tools so they get their time back that they spend right now on repetitive, easy tasks, so they can invest it somewhere else. A bunch of people at the end of the workshop said: “You know what, Alex? It’s all great, extremely useful. But after this workshop I see how big of a gap I must fill out.”. It wasn’t my intention at all! I gave them 3-4 tools + one platform that they can use as a browser if they want to cover a specific need. And that was all! But the feeling or a though in themselves was so strong that we needed to spend a while on addressing that properly. Solution? Leaders should focus on building digital literacy by starting with the basics and gradually advancing their skills. Enrolling in beginner-friendly courses or workshops can help demystify technology. Additionally, partnering with tech-savvy team members or hiring digital consultants can provide guidance and support. The most important thing? Start small. You don’t need to be an expert

Czytaj dalej
0
Would love your thoughts, please comment.x
()
x

New Leadership Online Course!

Do you want to be a leader that people don’t quit?

Check out a Brand New Leadership Online Course!