Process Communication Model (PCM): Imaginer

Transactional Analysis

Do you know a person or two who most of the time are staying in silence, observing the world that is around them? During the meetings, a family dinner or other friends gathering they are not the kings or queens of the party, but you can tell that they are processing in their heads what they hear?

That’s the Imaginer.

The last (but not least) of six personality types in Process Communication Model. We’ve started the story about PCM HERE, then we’ve described the other 5: Persister, Thinker, Promoter, Rebel and Harmonizer.

Today we’re adding the missing piece to our PCM puzzle, so we understand different people once we meet them, have them as team members or stakeholders in different circumstances (professional and private). For those of us who has little Imaginer energy (like myself), they might be the hardest to communicate with since they don’t say a lot of things out loud and their processes (i.e. decision making) are longer than in the rest of the types. Why is that? Let’s take a look!

How do we recognize Imaginer?

Imaginer is a person who experience the world through the lens of reflections (or inactions). Most of the time, they use their reflective mode: they have a lot of processes inside of their heads, so they see many different things in their brains. Sometimes it’s called inactions, since they don’t take action on what they reflect on until somebody says them so.

How to recognize an Imaginer in the Base of personality? Again, the easiest way to make a strong hypothesis is to look for the key words that the person uses the most.

For Imaginer it will be: “I imagine…”, “As I reflect on that…”, “In my head I can see…”, “I see it that way…”, “I picture…”.

They say all that because they operate the best in their internal world. It doesn’t mean that they are antisocial (in a clinical way). I’m sure that you’ve experienced not once, not twice a person who doesn’t say anything, but you see their eyes moving or looking out through the window in intense internal process. That’s because there is a tough reflective sequence that’s happening in the head of that person. They have a lot of things inside them, a lot of options or scenarios they create in a certain situation.

The recognition of Imaginer is also easier when we look on their non-verbal communication: like in the Thinker’s case, it’s a flat, computer face, with almost no mimics on it. Their voice is linear, monotonous, static. Their body is still, they don’t use movement to not waste the energy that they can invest in more internal reflective process. They don’t say much, but when they do, that’s what we can observe externally.

If you see and hear it, that’s a strong indicator that there’s a Imaginer in the Base on the other side of the communication process. How to use it to get along with that kind of person?

What does Imaginer need in communication?

The Imaginer needs communication process where they have a chance to reflect on things. Once they do it, here’s a time to directly tell them to share what they have in their heads with us. Extremely important for them as well is to have a space, where they can be alone to reflect, and then they are ready to talk to us.
To be efficient in communication with Imaginer, we need to use directive channel of communication. It’s the same story we had in the Promoter’s description: Imaginer needs to know exactly what to do and say to us. It means that asking them questions is not going to work, since they are not responsive to the requestive channel. How to do it right? Using the same example as before: when we want to delegate a task, so a chosen employee covers it, the great approach will be opening the conversation with a direct statement. “Hi Mike, I want you to take a task X. (Now we describe briefly what the task is about). Please tell me what showed in your head when I was describing it to you.” And we give them a moment to reflect. Pushing or rushing them is not going to work well, what can be hard, especially for Promoters and Rebels.
They value Autocratic interaction style. It means that they are the most efficient when the other person just tells them what is there to be done and leave them alone, so they can go and focus on the delivery. Straight to the point, sometimes (especially for the people that are not so big fans of a directive communication channel) might look a little harsh or cold. It’s the same situation that we had in Promoter’s case, but the root cause is different. Promoter just needs to get the job done, and Imaginer needs to have direct communication, so they have a one communication and then they are left alone. Also, it helps them so they are not lost in the fog or the infinity of their imagination.
Imaginer seeks to answer the existential question: will they come for me? Yes, they prefer to be alone, so they have a space and time to be in their reflective world. But they don’t want to be lonely: they need to have space to say out loud what they imagined. For them this sentence is the truth:

Somebody will come for me = I’m valuable as a person

A motivational need attached to this PCM type is It’s important to know it that sometimes for Imaginer the best way to help them is to leave them alone. It can be extremely difficult for Harmonizers, Rebels and Promoters, since their energy and need of contact is on higher level. They don’t understand how it is possible that a person can be so long on their own, sometimes even not leaving the house. Again: it’s not antisocial, it’s their way to gather energy, recuperate, rest, be OK-OK.

When do we know that Imaginer is in distress?

Just a reminder: distress is negative stress, that costs us (and our environment) something. We are in distress when our motivational needs are frustrated and to cover them (in a really bizarre way), we into the distress sequence. How does is look like for an Imaginer?

1/ Driver: I need to be strong (meaning: I’m OK only if I am strong). On this level, Imaginer often shuts down, doesn’t say anything about the emotions or needs, hesitates. They are also indecisive in communication, you can notice a lot of unfinished sentences, with a “…” at the end. When we see that kind of behavior, we can offer them space and time. We can say something like: “You know what? I can tell that you could use some time and space to reflect on that. Go and please come back to me in 1 hour”. That kind of reaction will take Imaginer out of the rabbit hole and get them back to OK-OK space.

2/ Drooper Mask. Imagine wears a drooper mask on the second level of distress, like Harmonizer. But there is a different set of behaviors in compared to the Harmonizer. Imaginer passively waits, getting distanced to the world that is around them. They often use phrases like: “it’s too much…” or “it’s so overwhelming…”. The visible behaviors that can be surprising at the same time is that they start getting sick (the base is psychosomatic) so they can “justify” them stay home. It’s their negative (body and mind, yet unconscious) way to cover the need of solitude.

3/ Cellar: At the end, Imaginer is going into the mode: “Noone tells me what to do. I’ll withdraw to my internal world, at least there I’m safe”.

As you can see, being in distress is an algorithmic body and brain response to not having covered the motivational needs. This sequence is repetitive, happens every time that a person is triggered in any way. The whole sequence can last 30 seconds (literally) or can be longer. The more frequently we go through the whole path (3 steps), the more “coupons” we collect to pay them out.

That’s why it’s so important to stop the vicious cycle as soon as we realize that it starts: the sooner, the easier it will be. And remember that we can cover the needs on our own, but also, we can ask the people around us for support. We can make a little contract with people in our environment (private and work) that stands: “if you see that X and Y behavior is starting within myself, please react with a proper needs’ coverage. That way I will come back to myself faster, and nobody gets hurt”. It’s especially important on the Mask level, since when we are there, often we don’t think clearly, so it’s super hard for us to cover our own needs properly.

The bottom line

The brain of the Imaginer is a magnificent thing. They can create visions, plans, options or ways to resolve a problem or challenge like no one else. When we want to create something extraordinary, completely out of the box, we definitely need an Imaginer in the team. There is no other personality base that will bring so much value to the table.

Of course, under distress the contact with them will be difficult. They withdraw, often stop talking at all so collecting any information is super hard. But the silver lining is that the solitude is always a good solution: leaving the person alone with a clear contract when we are going to pick up the conversation. So simple, yet not easy for all of us to implement.

I would like to invite us all to be more mindful on those people. They can get lost in the world of constant noise.

Udostępnij

Komentarze

5 1 vote

Article Rating

0 komentarzy

Oldest

Newest Most Voted

Inline Feedbacks

View all comments

Czytaj także

Leadership

3 Leadership Lessons I Learned from Bad Recruitment Processes

Recruitment is often described as both an art and a science—a delicate balance of intuition, data, and strategy. But sometimes, even with the best intentions, things can go awry. I’ve learned this the hard way. Over the years, my experience in leadership have taught me that recruitment mistakes are not just costly in terms of money but also in terms of time, energy, and efficiency. Today, I want to share with you three of my biggest lessons from bad recruitment decisions that I hope will help you to not repeat those in your leadership practice. #1 The Rush: When Speed Wins With Strategy There was a time when I was desperate to fill a position on my team. Aren’t we really in constant situations like that? I remember that we had a critical project coming up, I was drowning under the amount of tasks I had on my list and I convinced myself that having “someone”—anyone—on board quickly was better than waiting for the better fit. I rushed through the process, skipping some of the deeper evaluations and settling for a candidate who seemed “good enough.” The result? It ended up costing me more than I ever anticipated. The person lacked the skills and mindset needed for the role, and within six months, we had to part ways. Not only did this mean starting the recruitment process all over again, but it also disrupted my work, again. According to research by the Society for Human Resource Management (SHRM), the average cost per hire is around $4,700. However, if you make a bad hire, the costs skyrocket. Studies estimate that replacing an employee can cost anywhere from 8 to 12 months of their salary. For example, if you hire someone with an annual salary of $50,000, replacing them could cost you between $33,000 and $50,000. And that’s just the financial side—what about the lost productivity and influence on yourself? On the team? This experience taught me a crucial lesson: rushing to fill a position is like building a house on quicksand. It may seem like you’re saving time in the short term, but in reality, you’re setting yourself up for long-term instability. #2 The Bias Trap: Judging by Brands, Not Skills Another mistake I’ve made is being overly impressed by the organizations listed on a candidate’s CV. When someone came from a big-name company or a well-known brand, I found myself assuming they must be ready to do the job. After all, if they worked at such prestigious places, they must be highly capable, right? Wrong. One candidate I hired had an impressive resume filled with experience at top-tier organizations. I was so dazzled by their background that I overlooked some red flags during the interview process—things like their lack of enthusiasm for the role or their vague answers about past achievements. It turned out that their success in previous roles was largely due to the systems and teams already in place at those organizations. In my smaller, more dynamic team, they struggled to adapt and contribute effectively. This mistake taught me to focus on the specific person, not just their past affiliations. A brand name on a CV doesn’t guarantee a cultural, personality-based or skill set fit for your organization. Now, I dig deeper during interviews, asking specific questions about their contributions and how they handle challenges in different environments. #3 Ignoring the Personality Match As someone deeply invested in Communication Intelligence (CQ) and the Process Communication Model (PCM), I know how critical personality dynamics are in any working relationship. Yet, there have been times when I ignored this knowledge during recruitment—and paid the price for it. I once hired someone who looked perfect on paper: they had the right skills, experience, and even glowing references. But what I failed to assess was how well we would work together on a personal level. Our communication styles clashed almost immediately. Where I value directness and proactive problem-solving, they preferred a more passive approach and avoided conflict at all costs. Data vs emotions. Logic vs relationship care. Nothing wrong about that, don’t get me wrong! But it comes with a cost, especially when you work in a small setup. This mismatch didn’t just affect our one-on-one interactions; it also impacted the overall efficiency. When there isn’t alignment between a leader and their team members, it creates friction that slows down decision-making and execution. According to Gallup research, disengaged employees can cost organizations up to 18% of their annual salary in lost productivity. Imagine what happens when that disengagement spreads across an entire team! Now, I make personality assessments a non-negotiable part of my recruitment process. Tools like PCM are there to use: I’m not saying that you do a questionnaire for every single candidate since it’ll cost a lot (if you can afford it, go for it!). It’s about using the framework in practice. Listen, observe, connect the dots. Everything is there, you just need to know what you’re looking for. Moving Forward: How to Avoid These Pitfalls Here’s what I’ve learned to do differently: Prioritize Fit Over Speed: Take the time to find someone who aligns with your team’s needs and culture—even if it means extending your search timeline. Remember that fast recruitment can cost you so much more time in the future. Dig Deeper Into Experience: Don’t be swayed by big names on a CV; focus on understanding what the candidate actually contributed in their previous roles. Assess Personality Compatibility: Use tools like PCM or other personality assessments or knowledge from the framework to ensure alignment between you and your potential hire. Recruitment is never going to be an exact science, but by learning from past mistakes and implementing more thoughtful strategies, you can significantly improve your chances of finding the right person for your team—and avoiding costly missteps along the way. Final Thoughts As leaders, we often feel immense pressure to make quick decisions and keep

Czytaj dalej

16 February 2025 No Comments

Leadership

Mastering Tough Conversations: A Tech Leader’s Guide to 1:1s (That Nobody Really Wants to Lead)

As a tech leader, you’re no stranger to challenges—tight deadlines, complex projects, and ever-evolving technology are part of the job. But one of the most delicate challenges you’ll face doesn’t involve code or systems; it involves people. Leading tough conversations with employees is an essential skill that separates good leaders from great ones. Whether it’s addressing underperformance, delivering hard feedback, or navigating team conflicts, these moments can define your leadership. This guide equips you with actionable tools to lead tough conversations effectively, using a structured approach that combines contracting, Communication Intelligence (CQ), including the Process Communication Model (PCM). Let’s dive in. When Tough Conversations Are Necessary: Scenarios You’ll Encounter Before we get into the how, let’s identify the when. Here are common situations where a tough conversation might arise: Underperformance: An employee is consistently missing deadlines or delivering work in a quality we agreed on. Behavioral issues: A team member exhibits disruptive behavior, such as frequent conflicts with peers or unprofessional communication. Career Development: You need to inform an employee that they didn’t receive a promotion or that their role is changing. Restructuring: Delivering news about layoffs or departmental changes. Personal Concerns: Addressing sensitive issues like burnout, mental health, or personal struggles impacting performance. Each of these scenarios requires a thoughtful approach to ensure the conversation is productive and respectful. And none of those are easy: there’s no one-size-fits-all approach so it might sound like a hell to a tech leader. But we have some algorytms that you can use to run the meeting with success. The Framework: Contracting, CQ, and PCM To handle these conversations effectively, use three elements to have a success no matter what kind of situation you are facing. Contracting: Establish clear agreements on three levels—administrative, professional, and psychological. You have more about the contracting itself, the levels and what to do to make sure the contract is fully covered in this article. Communication Intelligence (CQ) muscle: Flex your communication style to meet the employee where they are emotionally and mentally. Managing reactions that are always emotional (you like it or not) is our job as leaders: we need to know what triggers which behavior and what to do to overcome or address it when it appears. Process Communication Model (PCM) Framework: Tailor your approach to the employee’s personality base for maximum impact. Match the language and way of communication they need, not your favorite ones. That’s crucial for the conversation to be successful: you’re leading it for them, not for yourself. Part 1: Contracting—Setting the Stage for Success Contracting involves creating clarity and mutual understanding before diving into the conversation. What are the essentials of 3 levels that are inside? – Administrative Contracting: Define the logistics. Where will the meeting take place? How long will it last? What’s the agenda? Example: “Let’s meet in my office at 2 PM for 30 minutes to discuss your recent project performance.” Take care of this during and after as well. “What is the deadline to implement what we’re talking about?” – Professional Contracting: Clarify roles and expectations. Emphasize that this is a professional discussion and its goal is to find solutions, not to blame anybody for anything. Example: “My role is to provide feedback and support you in improving; I would like for your role to share your perspective and be engaged in the next steps we are going to create together during this meeting.” – Psychological Contracting: Set the emotional tone by creating a space for a person. Acknowledge that the conversation might be difficult but make sure you are focused on the positive outcome. Example: “I know this might be uncomfortable, but I want you to know this is coming from a place of support and wanting to help you succeed.” Part 2: Flex Your CQ Muscle Communication Intelligence (CQ) is your ability to adapt your communication style based on the situation and the other person’s needs and preferences. In tough conversations, this means balancing focus with accountability. What are the easiest 3 things that you can do as a leader to make sure you’re using your CQ muscle? – Listen Actively: Truly hear what the employee is saying without interrupting or jumping to conclusions. Make notes. Paraphrase, check if you understand as your employee intended you to. Don’t assume, ask. – Acknowledge Emotions: If the employee feels upset, angry or defensive, name the emotion without judgment. Example: “I can see this feedback is frustrating for you.” or “I understand that situation is infuriating.” Don’t underestimate the state, let it be, check what kind of information is hidden below this emotion. Use it in the solution creation phase. – Stay Calm and Focused: Keep your tone steady and avoid escalating tension, even if emotions run high. I know that’s one of the hardest things to do: most of the time we go angry when the other person is angry. We mirror each other, that’s how our brain is wired. But by being conscious of that, we can stop the automatic pattern and break it by being more mindful and goal-oriented. When you observe something like that, say to yourself: “What is the goal of this conversation? What I want to achieve here?” That kind of reminder is going to take you back to the OK-OK state and continue with more clear view of mind. Part 3: Tailor Your Approach with PCM—Speak Their Language The Process Communication Model (PCM) identifies six personality types, each with unique communication preferences and stress patterns. Understanding these types allows you to tailor your message effectively. Here’s a quick breakdown: Thinker: Logical, organized, values data and structure. – Approach: Be clear, factual, and provide detailed explanations. – Stress Behavior: May become overly critical or perfectionistic, attack others for lack of thinking or logical approach. Persister: Principled, dedicated, values integrity and commitment. – Approach: Appeal to their sense of purpose and principles. – Stress Behavior: May become judgmental or

Czytaj dalej

8 February 2025 No Comments

Leadership

What Are Most Common Beliefs That Hold Tech Leaders Back?

As a Tech Leader, you’re tasked with guiding innovation, meeting deadlines, and managing diverse teams—all while navigating the complexities of human dynamics. It’s no small challenge. But what if I told you that some of the beliefs you hold about leadership might actually be holding you back from creating an environment where people want to stay and thrive? Let’s take a closer look at three of the most common beliefs that I encounter when working with Tech Leaders and explore actionable solutions to shift your mindset and approach. Belief 1: “If I’m not the expert in the room, I’ll lose respect.” Many Tech Leaders feel immense pressure to always have the answers. After all, you’ve likely climbed the ranks because of your technical expertise. But leadership isn’t about being the smartest person in the room—it’s about enabling others to shine (it hurts, I know). The problem is that when you focus on showcasing your expertise, you risk micromanaging or overshadowing your team’s contributions. This can stifle creativity and lead to disengagement: your people think won’t have enough space to try out new solutions, make mistakes and learn from them to build their own expertise. Solution? Shift from being the “expert” to being the “facilitator.” Ask open-ended questions like, “What do you think we should do here?” or “How can we approach this differently?” Empower your team to take ownership of their ideas and solutions. Remember, respect is earned not by knowing everything but by fostering trust and collaboration. Belief 2: “Feedback will demotivate my team.” I often hear leaders say they avoid giving constructive feedback because they fear it will hurt morale. While it’s true that poorly delivered feedback can cause friction, avoiding it altogether is far more damaging in the long run. The problem is that without feedback, your team doesn’t know where they stand or how they can improve. This ambiguity can lead to frustration, disengagement, and even turnover: all those things are not the ideal situation for you, as a leader, and for your team as well. There are very costly: losing one employee is a cost of 8-12 monthly salaries of this person (in average). Solution? Reframe feedback as an opportunity for growth rather than criticism. Use a structured approach, even the most common ones like “Start-Stop-Continue” will be a huge help (and easy to implement): – Start: What new behaviors or actions could help them grow? – Stop: What habits or approaches might be holding them back? – Continue: What are they already doing well that they should keep up? Deliver feedback with using Communication Intelligence (CQ) muscle, tailor the communication to your employee’s needs, be specific, and always tie it back to their potential and goals. Belief 3: “People leave because of better opportunities, not because of me.” It’s easy to blame external factors when someone leaves your team—higher salaries, exciting projects elsewhere, or personal reasons. While those factors do play a role, research consistently shows that people leave managers, not companies. The problem is that assuming turnover is out of your control absolves you of responsibility for creating a supportive environment. This mindset prevents you from addressing underlying issues within your team dynamic. Solution? Conduct regular one-on-one check-ins where you ask questions like: – “What’s one thing I could do to support you better?” – “Do you think that you’re challenged and fulfilled enough in your role? If not, what can we do to move a needle here?” – “What’s your long-term vision, and how can I help you get there?” By showing genuine interest in your team’s well-being and career aspirations, you’ll build loyalty and reduce turnover. It’s not so obvious to have a leader that actually care and think about their employees’ in more holistic approach. The bottom line Leadership is as much about unlearning as it is about learning. By challenging these common beliefs and adopting a more people-centric mindset, you’ll not only become a stronger leader but also create a work environment where people feel valued and inspired to stay. Remember: great leaders don’t just manage tasks—they cultivate trust, growth, and connection. That’s the kind of environment people don’t want to leave. Ready to challenge more leadership beliefs? Go and listen to the latest episode of Leman Tech Leadership Podcast!

Czytaj dalej

1 February 2025 No Comments