Lemanskills.com

Process Communication Model (PCM): Harmonizer

Some people are focused on data, some on exchanging opinions. Some wants to have fun, and some want to stop talking and start doing.

And some are speaking emotions and take care of others. Do you know one or two people who are strong in that are?

That’s the Harmonizer.

The fifth out of six personality types in Process Communication Model. We’ve started the story about PCM HERE, then we’ve described Persister, Thinker, Promoter and Rebel.

Today we’re adding another piece to our PCM puzzle, so we understand different people once we meet them, have them as team members or stakeholders in different circumstances (professional and private). For those of us who has little Harmonizer energy, this one can appear like an extremely emotional person who can’t think logically. Why? Let’s unpack it today!

 

How do we recognize Harmonizer? 

 

Harmonizer is a person who experience the world through the lens of emotions. Most of the time, they use their empathetic state: they have a very good and fast access to their emotional states, and they use this skill to map and understand it with others.

How to recognize a Harmonizer in the Base of personality? Again, the easiest way to make a strong hypothesis is to look for the key words that the person uses the most.

For Harmonizer it will be: “I feel”, “In my heart…”, “I love…”, “I am sad”, “I feel frustrated…”. They’ll use the whole spectrum of wording that describes emotional states.

They say all that because they want to connect with others, but differently than a Rebel who wants to connect with as many people as possible, to share reactions. Harmonizer wants to have meaningful relations, that are important for them: privately and at work as well. They take care of others, about the atmosphere in the team. When they see a micro conflict or even a symptom that one can appear, they do everything in their power to stop it. They remember about birthdays, taking charge of organizing gifts, birthday cards and all types of evidence that we care about each other.

The recognition of Harmonizer is also easier when we look on their non-verbal communication: most of the time their face is warm, with a lot of sighs of emotions on it. Their voice is soft, soothing, comforting. They lean heir body towards the other person while taking with them, using a moderate number of gestures to emphasize the support and care that emanates from their bodies.

If you see and hear it, that’s a strong indicator that there’s a Harmonizer in the Base on the other side of the communication process. How to use it to get along with that kind of person?

 

What does Harmonizer need in communication?

 

  • The Harmonizer needs communication process where they have a chance to express their emotions. Extremely important for them as well is to have a space, where they can go into contact with others to build meaningful relations and to matter to people.
  • To be efficient in communication with Harmonizer, we need to use nurturative channel of communication. It means that we need to reach to the comforting and caring level of our energy to open a conversation. That means that asking questions or directly saying what’s there to be done won’t work in Harmonizer’s case. How to do it? Using the same example as before: when we want to delegate a task, so a chosen employee covers it, the great approach will be opening the conversation with care first. “Hi Kate, thank you for finding out the time for us to talk. I know that lately it’s been hard, so I am grateful that we made it together. I’m going to take some things out of your plate and in exchange, I have a task that I feel will be a good fit for you.” Once they FEEL cared of, we have them on board to discuss the details (scope, deadline, support, required learning etc.).
  • They value Benevolent interaction style. It means that they need care, meaningful relations within they feel that they belong, are needed and important part of a team or community. One of the worst things that we can do while getting in contact with Harmonizer is to be too directive, asking questions, in a high speed won’t work very well too. Yes, they need structure and clear contract on what’s there to be done and for when, but they need to be in comfort to work around it. They value relations over goals, so it’s crucial to remember about it while building an environment for them.
  • Harmonizer seeks to answer the existential question: am I loved? It’s not always about the romantic love. It’s more about the feeling that we are important, needed, valued as people. That we matter for others. For them the following equation is the only truth.

 

I’m loved by others = I’m valuable as a person

 

  • Two motivational needs attached to this PCM type are recognition of person and sensory. It’s important to know it, since when those needs are not met, Harmonizer goes into distress and loses access to their skills, abilities to think clearly. Recognition of person means that we are seen as people. Not for what we do, but who we are. It’s different than the recognition of work that we’ve seen in case of a Thinker or Persister. Instead of “good job” we say: “it’s good to have you here”. The sensory means that this person is experiencing the world by using their senses. The environment should be nice, pleasant, they like colorful clothes, comfortable, warm and soft. Listening music or other sounds that have a good impact on their mind and body. Experiencing the nature, having plants in the room. Each Harmonizer can need something a little different, but the key thing is that they feed their senses. That kind of environment will cover what’s the most important for Harmonizer so they can work at their best. 

When do we know that Harmonizer is in distress?

 

Just a reminder: distress is negative stress, that costs us (and our environment) something. We are in distress when our motivational needs are frustrated and to cover them (in a really bizarre way), we into the distress sequence. How does is look like for a Harmonizer?

1. Driver: I need to please you (meaning: I’m OK only if I please you). On this level, Harmonizer often takes care of other peoples’ needs, forgetting about their own. They sometimes do it even if nobody asks, trying harder that it’s required by anyone. It happens quite often as well that they hesitate and have troubles in making decisions. When we see that kind of behavior, we can offer positive recognition of a person or sensory coverage will be a good idea. We can say “it’s so good to have you here!” or offer a cup of warm coffee should work. That kind of reaction will take Harmonizer out of the rabbit hole and get them back to OK-OK space.

2. Drooper Mask. Harmonizer wears a drooper mask on the second level of distress. They start making mistakes, are getting sloppy, sometimes things just fall from their hands or don’t work (i.e. technology). They tend to say: “oh my, I’m so stupid, I can’t do anything right.” They seek recognition of person and if they don’t get a positive one, they start to seek for a negative one (since it’s better than nothing). To “attract” negative attention, they might stop take care of themselves, get some weight, stop doing makeup or even wash themselves. When they do it, people tend to say: “OMG, what’s happening, you look terrible!”. As mentioned, it’s better to have a negative recognition, than none. What to do when we see it? Again, feed the needs in a positive way.

3. Cellar: At the end, Harmonizer is going into the mode: “Nobody loves me, nor wants me here. I could’ve not existed, and nobody will even notice”.

As you can see, being in distress is an algorithmic body and brain response to not having covered the motivational needs. This sequence is repetitive, happens every time that a person is triggered in any way. The whole sequence can last 30 seconds (literally) or can be longer. The more frequently we go through the whole path (3 steps), the more “coupons” we collect to pay them out.

That’s why it’s so important to stop the vicious cycle as soon as we realize that it starts: the sooner, the easier it will be. And remember that we can cover the needs on our own, but also, we can ask the people around us for support. We can make a little contract with people in our environment (private and work) that stands: “if you see that X and Y behavior is starting within myself, please react with a proper needs’ coverage. That way I will come back to myself faster, and nobody gets hurt”. It’s especially important on the Mask level, since when we are there, often we don’t think clearly, so it’s super hard for us to cover our own needs properly.

 

The bottom line

 

The Harmonizer is another meaningful and important player in a team. Especially when you need to build relations, a good atmosphere with a lot of psychological safety, where people can work at their best. Their beautiful hearts can create so much value in building mutual trust, engagement and belonging that it’s a shame not to use it, in a positive way.

We need to be aware that if we have a small amount of Harmonizer’s energy, we can perceive them as “soft”, “whiny” or without rational thinking abilities. And yes: they mostly use different part of their brains, but it doesn’t make them less important part of the puzzle. Let’s be mindful about that.

Of course, under stress it’s harder since the Harmonizer can withdraw, make mistakes, sometimes even hesitating so much that it’s impossible for them to think. But after getting over with that behavior and going into OK-OK zone, we can create an extraordinary value to create a team where people belong and feel seen.

That’s what the Harmonizer is for.

Udostępnij

Komentarze

4 1 vote
Article Rating
Subscribe
Notify of
0 komentarzy
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

Czytaj także

Self-Development

4 Things I’ve Learned About Looking For a Community

You know what they say: It’s always lonely on the top. Whatever the “top” means. Being in the board or executive team in the organization, a founder or co-founder of a startup, entrepreneur in overall. Being a top athlete, art creator, innovator of any kind. Visionary that no one really understand because their brain works in the modalities that are not available to most of the people. There are even books, articles, podcast episodes that are saying that there’s a cost of being “on the top”: Loneliness and alone, hard journey. But you know what? The last years of being an entrepreneur showed me that it’s bullshit. You don’t need to be alone, and I’ll go even further: You can’t be. Because it’s extremely hard to juggle all those hats and tasks we have on our lists to do it all on our own. Community can be the answer. That’s why I’ve decided to start looking for people who can be with me on this journey. Here’s what I’ve discovered so far (because it’s still an unfinished project) that I believe can be helpful for you in hunting for a great community for yourself.   #1 Your family and friends usually aren’t the best option   If you have around you people who are your cheerleaders, they support you in your work-related decisions that’s great. Not a common thing, though: I am familiar with many experiences (my own and different people I worked with or be friends with in the past) that have quite the opposite ones. Here are few examples (quite nice one, since I know also more aggressive options): “You should be happy about what you have, why you need to change something?” “If you risk, you can lose what you’ve already have.” “Maybe it’s not the best idea, stay where you are and enjoy it.” “You’ve never done something like this before.”   If we think about it deeper, most of the time people don’t’ have bad intentions while saying that kind of things. They mean to protect us, reduce the risk of the failure, disappointment, loss. The truth is that most of those behaviours have a root cause in their own insecurities, fear and bad experiences from the past. Or sometimes unconscious jealousy: Because they’ve always wanted to do something like that, but they’ve never had enough courage or skills to do so. That’s why quite often people that are the closest to us are not the best when it comes to our community. The only exception I see is that they are also experts in our field and they are extremely flexible when it comes to changing the hat that they’re wearing at the certain moment. Then they can be our spouse in one moment, and the other entrepreneur in the next one. But let’s be honest here: That’s a rare situation. And it’s not about that they are bad people. They really aren’t. But we don’t need the second thoughts in our brains (more that we already have on our own). We don’t need second guessing our decisions, giving our brain more holes of fear to go into. I’ve heard years ago this, and I stick to it ever since: “I don’t take business advice from people who never ran a business. I don’t take parental advice from people who don’t have kids. I don’t take relationship advice from people who can’t build a healthy relationship.” Finding a community outside of your closest circle can be so much better for you, and for your friends & family as well.       #2 Looking for community is not a weakness. It’s a strength.   For a very long time in my life, I had a strong belief that I need to do everything on my own. That I need to be strong, look for answers on my own, even if it takes a lot of time and effort. It was a pattern that I’ve got in my childhood, and it helped me in many situations, but in my middle 30s is not as useful as before anymore. We all have patterns in our brains. Most of them are unconscious, printed in our wiring since we were kids. They were mechanisms that supposed to be the best solution to be worthy of love and attention of our caregivers. They answered the question: “Who do I need to be / How should I behave to “be worthy” of those who I crave the most?” And I remember that situation from my childhood where I asked a question about something and I’ve got and answer: “Go and find it in the book on your own”. It doesn’t look angry or hurtful, but it put a seed in the small person’s brain that’s saying: You can’t reach out for help, you need to do everything on your own. Sounds familiar? That’s why so many people are struggling with looking for a person, group of people or a bigger community that consists of like-minded people because they still have those beliefs that are not serving them anymore. There was a copying mechanism for a child we are not as adults. I know for me it was a journey and a healing process to go through, so my brain rewires into a new belief. There’s nothing wrong with reaching for support. I’ll go even further again: It’s a sign of strength, wisdom and an ability to use one’s resources the best possible way. Because from the rational and logical perspective we do know that if I ask somebody for something, there’s a bigger chance that I’ll resolve my problem faster. 80% of the problems I had in my past somebody else already experienced or they know somebody who did! So why wasting time and energy that we can reinvest in something else that creates more value?   #3 Put yourself in the rooms where there are people who have what you want to have   A couple of years

Czytaj dalej
Leadership

Building a Product-Centered Organization: The Power Skills Leaders Need to Succeed

In the tech world, it’s easy to get caught up in the latest innovations, algorithms, or cutting-edge frameworks. As leaders, we often pride ourselves on our deep technical expertise. However, even the most advanced technology can’t save an organization if it’s not aligned around the product—a product that solves real customer problems, delivers value, and drives the company’s success. Yet, many leaders struggle to build a product-centered organization. Why? Because it requires more than technical know-how. It demands a set of “power skills”—social skills like communication, problem solving or collaboration—that many tech leaders have not prioritized in their own development. These skills are the foundation of Communication Intelligence (CQ), which is essential for creating an environment where people thrive and want to stay longer in their careers. So, how do we build a product-centered organization? Why is product focus so critical? And what do we, as leaders, need to do to make it happen? Let’s dive in into that today.   Why Product is the Heart of Your Organization?   At its core, every company exists to deliver value. Whether you’re building software, hardware, or services, your product is the vehicle that delivers that value to customers. A strong product focus ensures that every team, from engineering to marketing to customer support, is aligned with the same goal: creating something that solves real problems and delights users. When organizations lose sight of the product, chaos happens. Teams become siloed, with each department prioritizing its own metrics and goals instead of working together toward a shared vision. Engineers might focus on writing code without considering user needs. Marketing and sales teams might overpromise features that don’t exist. Customer support might be left out of the loop entirely, unable to provide meaningful feedback to improve the product. The result? A fractured organization that frustrates employees and customers alike. Without a clear product focus, employees lose motivation because they don’t see how their work contributes to the bigger picture. Customers churn because their needs aren’t being met. And ultimately, the company’s bottom line suffers. Sounds familiar? Anyone ever experienced that kind of reality?   The Leadership Role in Building a Product-Centered Organization   As leaders, it’s our job to create an environment where teams are aligned around the product and empowered to deliver their best work. But this doesn’t happen by accident. It requires intentional effort and a specific set of leadership skills—skills that go beyond technical expertise. I know that for some of you it’s way out of your comfort zone, but growing those skills is a must, not a luxury. IF you want to be a leader that people don’t hate. The choice is always yours.   #1 Communication Intelligence (CQ)   At the heart of a product-centered organization is strong communication. Leaders with high CQ understand how to communicate clearly and efficiently across teams, breaking down silos and ensuring everyone is aligned. The understanding the bigger picture is crucial for people to work together, focused on what is important and bringing us all closer to achieving our goals. High CQ leaders: – Actively listen to feedback from all levels of the organization. – Communicate the “why” behind decisions so teams understand their purpose. – Create a real space for the open dialogue so employees feel comfortable sharing ideas, discussing bottlenecks and solutions to the problems that appear.   #2 Visionary Thinking   A product-centered organization starts with a clear vision. The product should make a real change and solve a real problem that bothers clients. As a leader, you need to articulate what success looks like for your product and inspire your teams to go with that vision. This means being able to zoom out and see the big picture while also understanding the details that drive execution.   #3 Cross-Functional Collaboration   No single team owns the product—it’s a collective effort. Leaders must break down silos and encourage collaboration across engineering, design, marketing, sales, and customer support. This requires building bridges between teams and fostering a culture of mutual respect and shared responsibility. A great solution to implement when there are any issues with collaboration between certain teams is to shift their leaders for a while. For example, sales and marketing team is not working together very well (common issue). So, a marketing lead becomes a sales lead for a month and the other way around. That way they get to know exactly what those teams are dealing with daily and thanks to that starting building bridges, instead of fighting each other. It’s one of the ideas of Ben Horowitz and I personally love it.     #4 Understanding for Customers and Employees   The ability to understand what people need and why they behave in a certain way is a superpower for any leader. To build a great product, you need to deeply understand your customers’ pain points and aspirations. But empathy doesn’t stop with customers—it extends to your employees as well. By understanding their challenges and motivations, you can create an environment where they feel supported and engaged. You know what I see often? Great tech people are designing amazing products and solutions. But then nobody buys it. And they are so surprised, frustrated and they blame everyone around them. But the truth is: You don’t design the product for yourself. You create it for people who have a certain problem to solve. That’s why you need to focus on their needs and voices more. Listen better, ask questions to understand what is underneath the surface. Go to your team and discuss it, brainstorm together so you generate the best possible solutions and start building a MVP for that. Iterate, don’t overinvest time, focus and money into a monster that can be something completely out of the interest zone of potential customers. It might sounds difficult, but over time it becomes easier and easier. You can do it.   Addressing Bottlenecks in Your Organization   Even with strong leadership skills, building a product-centered organization isn’t without

Czytaj dalej
Leadership

5 Tips for Entry-Level Tech Leaders to Avoid Common Mistakes

Stepping into a leadership role in the tech space might be both, an exciting and daunting experience. As an entry-level tech leader, you not only have to manage projects and technical challenges but also guide your team, lead collaboration, and make strategic decisions. The transition from Subject Matter Expert to a leader can be tricky, but with the right mindset and strategies, you can set yourself (and your team) up for success. Here are five practical tips to help you navigate the early stages of your leadership journey and avoid common mistakes, so you don’t get discouraged before things start to get going properly.   #1 Embrace the Shift from “Doer” to “Enabler”   One of the most significant challenges for new tech leaders is letting go of the “hands-on” work they were so good at as individual contributors. Sounds familiar? Leadership is not about doing all the work yourself but enabling your team to succeed. You like it or not, this shift in mindset is crucial, so you really can start doing what the leader’s role is really about. The biggest mistake here? Micromanaging or taking over tasks because you believe you can do them faster or better. Of course you do! You’ve been doing those things for months, sometimes for years, so obviously it’s in your genius zone. But by accepting the leadership position you also accepted saying goodbye to those tasks to say hello to the new ones. You can’t have both.   What you can do here? – Delegate Effectively: Identify the strengths of your team members and assign tasks accordingly. Trust them to deliver, and provide guidance only when needed. Share your knowledge and experience (if you have it), unlock bottlenecks so they can deliver work efficiently. That’s your role and effective delegation skills are essential for your success. – Focus on Outcomes, Not Processes: Instead of obsessing over how something is done, set clear expectations for the results and let your team figure out the “how.” Your how can be completely different than theirs, but it the outcome is delivered… It’s all that matters. I know that it hurts but if you are the smartest person in the room, you need to change the room. – Use tools like Trello or Asana to track progress without checking or controlling every single detail. If you can’t trust them, they won’t trust you. And this is the first step to going deep down in the rabbit hole of lack of engagement, efficiency and misery. I don’t know about you, but I don’t want to be a leader that builds that kind of environment for myself and my people.   #2 Build Culture of Open Communication   As a new leader, earning the trust of your team is essential. Without trust, collaboration suffers, and your ability to lead effectively diminishes. Open communication is the foundation of that trust, you like it or not. The biggest mistake here? Assuming that people automatically will come to you with problems. Mutual respect is to build, it doesn’t come with the leadership role itself.   What you can do here? – Be Transparent: Share the goals, direction and decision-making processes with your team. This helps them understand your priorities and align with them, and if they not, you can discuss it using data, not assumptions. – Schedule Regular 1:1s: Invest time to check in with each team member individually. Use this time to listen actively, provide feedback, and address concerns, if they occur. Make sure that both of you use the time you have, not for the monologue from your side. – Create a Contracted Space: Make contract with your team on the rules around team meetings, retrospective and innovation brainstorms. Make sure that you really walk the walk the rule of permission for making mistakes. You can even say, “Mistakes are opportunities to learn—let’s solve this together.”   #3 Prioritize Learning and Adaptability   Technology evolves rapidly, and so do the challenges of leadership. Being open to learning—both technical skills and leadership strategies—is key to staying effective and efficient. One doesn’t exist without another, and it’s about the time to make your peace with that statement. The biggest mistake here? Believing you need to have all the answers or pretending to know everything.   What you can do here? – Adopt a Growth Mindset: Treat every challenge as an opportunity to grow. If you’re unsure about something, admit it and commit to finding the answer. Come back to the team with a solution you can all discuss and learn around. Perfection doesn’t exist, only really insecure people will tell you otherwise. Building a Growth Mindset is a real thing, focusing on that will bring you a lot of benefits (professional and private ones). – Seek Mentorship: Connect with leaders more experienced than you, in your organization or outside of it. Ask questions about their leadership journey and learn from their successes and failures. You don’t need to listen to every piece of advice you’ll get from them, but choose what’s applicable to your case and move on faster. – Invest in Learning Resources: Read books on leadership, listen to podcasts, attend workshops, or take online courses. Whatever your learning preferences are, you can invest your time in being 1% better every single day. Even if it’s just 5 minutes.   #4 Set Clear Goals and Align Your Team   Without clear goals, even the most talented team can lose focus. As a leader, it’s your job to define priorities and ensure everyone is rowing in the same direction. The biggest mistake here? Overloading the team with too many objectives or failing to communicate priorities effectively.   What you can do here? – Use OKRs. Objectives and Key Results is one of my favorite method to boost the efficiency and effectiveness of a person, team and organization. Why? Because it’s not telling us “read 3 books”, it’s not a real goal. It answers the question: “SO WHAT?” you’ve read those

Czytaj dalej
0
Would love your thoughts, please comment.x
()
x